Consumer Lending Sales Specialist - Full Time
Company: Advance America
Location: Bossier City
Posted on: June 16, 2022
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Job Description:
Address: 1352 Airline Dr. , Bossier City, Louisiana, United
States - 71112Since 1997, Advance America has helped millions of
hardworking people with a variety of personalized financial
solutions. We are a nationally recognized, fully licensed financial
services company with over 1,200 locations and online lending
services.We are currently seeking highly-skilled, career-oriented
individuals ready to be part of a growing company!We
offer:Competitive WageBonus PotentialLife/Health Benefits401(k)
Savings PlanEducational AssistancePaid Vacation/HolidaysGreat
Schedules - Always closed on Sundays and holidays!Comprehensive
Training - No industry experience necessaryPreferrably bilingualPay
Rate: Up to $12.50/hour + potential bonusTo learn more about
Advance America visit the Advance America Website or text
"Advancejobs" to 25000.Position SummaryThe Consumer Lending sales
Specialist (CLSS) position is a performance based, hands-on,
customer-focused role that is responsible for delivering results
related to individual and branch sales goals as well as customer
expectations. Job responsibilities are expected to be completed in
a manner that complies with all federal and state regulations and
adheres to company policies, procedures, and practices. This
position is responsible to perform an active role in meeting all
performance goals and metrics for the center as defined by
management. In order to do so, this position requires attention to
detail, excellent customer service skills, and a passion for sales
and customer acquisition. This position is responsible to develop,
assist, and participate in all marketing and collection efforts,
both internally and externally.Job ResponsibilityCustomer Service,
Sales, Marketing & Customer Acquisition: Actively assist in meeting
the center's performance metrics as defined by management. Utilize
sales tools to provide an exceptional customer experience and to
use sales and marketing techniques inside and outside of the branch
to ensure the branch is the customer acquisition engine that drives
new customer growth into storefront and online channels. Be
responsible for day-to-day servicing of an ever-growing consumer
loan portfolio. Present financial solutions, based on customer
needs that meet their goals. Develop new relationships and maintain
existing relationships while working with customers throughout the
loan process and loan life cycle. Educate customers on the terms
and conditions of their loans to ensure a clear understanding of
the products they have selected. Effectively build trust with
customers and internal staff by embodying and demonstrating the
philosophy of the organization, core values and our company's
purpose. Deploy marketing efforts in the community to generate
sales and customer growth, and complete marketing tracking sheets
as required.Job Responsibilities Cont.Operations, Compliance, &
Collections: Assist in managing the P&L to meet all budgeted
numbers and in meeting management's expectations related to center
performance. Adhere to the Company's policies, procedures, Creed,
and to all applicable state and federal regulations. Maintain
accurate cash controls and ensure that security procedures are in
line with Company and Loss Prevention (LP) Standards. Enter
customer and transaction information accurately into the point of
sales system, and create and maintain accurate customer files with
all required documentation. Perform and document collection calls,
field visits, and any other approved collection activities.
Complete other duties as assigned.Team & Leadership: Work closely
with and support others in a positive, team environment to enhance
the customer experience.Education RequiredHigh School Diploma or
equivalent required; some college preferred.Experience
RequiredSales and/or customer service experience required, or
equivalent experience. One year of experience in one or more of the
following areas preferred: sales, retail, banking, or
collections.Knowledge RequiredStrong math skills, including the
ability to count cash; professional verbal communication by phone
and in person; ability to read, write, evaluate, and apply complex
and detailed information; may work alone; ability to interact
professionally and exhibit appropriate social skills; ability to
negotiate payment terms and effectively communicate loan
requirements; ability to understand and ensure compliance with
policies, procedures, and laws governing our industry/business and
employees; ability to use computer programs required to process
customer transactions; ability to maintain composure in stressful
situations; ability to follow procedures in the normal course of
business and in stressful situations; ability to develop and
maintain business relationships.Physical RequirementsStanding for
long periods of time; sitting occasionally; walking, including
extended distances; bending; squatting; kneeling; pushing/pulling;
reaching; twisting; frequent lifting of less than 10 lbs.,
occasional lifting of up to 20 lbs.; driving and having access
during the workday to an insured and reliable transportation in
order to complete tasks including, but not limited to, banking,
marketing, and providing staffing coverage within the division;
exposure to outdoors limited to elements that the ordinary person
would be exposed to at that time; typing; data entry; grasping;
transferring items between hands and/or to another person or
receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning
windows, bathroom, etc., including exposure to cleaning chemicals);
use of office equipment to include computers; be physically present
at, and complete the physical requirements of the position at any
center within the division (distance varies by
division).CompetenciesCustomer AdvocacyCustomer
RelationshipsDependabilityInclusivenessIntegrity/ComplianceInterpersonal
SkillsResilienceResults/AccountabilitySales and Customer
AcquisitionTravelMust have a valid driver's license and access to
insured, reliable transportation. Ability to travel within division
for marketing, collections, staffing, special events, and banking
responsibilities.AttireThe Company offers employees the option of
wearing, polos, blouses, collared shirts, sweaters or other
professional attire with slacks or jeans and appropriate shoes.
Employees should dress accordingly to their business.OtherMust be
18 (except in AL where the age requirement is 19), eligible to work
in the USA, and able to successfully complete all post offer
screens, including a criminal background check, MVR, credit check
if required by state law, and reference check. Regular and punctual
attendance is required. Schedules may be changed as needed to
accommodate business needs. Overtime may be required.All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or disability.Requisition ID: 35942
Keywords: Advance America, Bossier City , Consumer Lending Sales Specialist - Full Time, Sales , Bossier City, Louisiana
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