Customer Service Specialist
Company: Mid America Pet Food
Location: Mount Pleasant
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Stop paying for health insurance
and start building a career! At Mid America Pet Food, we believe
our team deserves the very best. While most companies talk about
"competitive benefits," we actually deliver: 100% Employer-Paid
Medical, Dental, & Vision: We cover the full premium for both you
and your dependents starting at 90 days. That’s $0 out of your
paycheck for your family's health coverage! Immediate Work-Life
Balance: 2 weeks of Paid Time Off (PTO) after your first 90 days.
Invested in Your Future: 401k matching to help you reach your
retirement goals. Pet Parent Perk: A free bag of dog or cat food
every single month! If you are a detail-oriented professional who
thrives in a fast-paced environment and wants to be part of a
company that truly invests in its people, keep reading. Job
Purpose: The individual working in the Customer Service Specialist
role will work in a fast-paced environment. The individual will be
responsible for reviewing and accurately entering purchase orders
in Mid America Pet Food’s ERP system, working closely with the
company’s Sales, Manufacturing, and Shipping departments to ensure
accuracy of purchase orders, availability of product, and timely
processing. Duties & Responsibilities: Accurately enter and process
purchase orders in a timely manner Problem-solve by researching
within the database, email exchanges, the internet, and appropriate
personnel throughout the company. Diligently follow purchase orders
through to completion, working with appropriate parties to quickly
resolve issues that delay timely processing. Answer incoming calls
in support of the sales team, customers, and suppliers. Support the
company’s administrative staff in a variety of general office and
clerical tasks. Possess the flexibility necessary to multi-task in
a demanding, fast-paced technical environment Qualifications:
Minimum of 2 years of experience in a fast-paced customer service
role or order management role in a high-volume manufacturing
environment Intermediate Microsoft Office skills (Excel, Word,
Outlook) preferred Strong computer skills are required, as well as
Internet research abilities Strong attention to detail Excellent
data entry skills to quickly and accurately review and input data
Effective communication (both verbal and written) and
organizational skills Superior phone etiquette and ability to deal
effectively with internal or external customers, peers and
management Shows initiative and able to work independently
Reliability Strong problem-solving skills Work well under pressure
and maintain professionalism during stressful situations Working
Conditions/Physical Requirements: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to sit; use hands to finger, handle, or feel; reach with
hands and arms; and talk or hear. The employee is occasionally
required to stand and walk. Specific vision abilities required by
this job include close vision, distance vision, depth perception,
and ability to adjust focus.
Keywords: Mid America Pet Food, Bossier City , Customer Service Specialist, Administration, Clerical , Mount Pleasant, Louisiana
