Customer Service Representative (Sales / Finance)
Company: Republic Finance
Location: Bossier City
Posted on: February 10, 2019
Customer Service Representative (Sales / Finance) Overview and ResponsibilitiesCustomer Service Representatives are involved in an on-the-job training program to enhance skills and encourage internal advancement. In this front-facing role, a Customer Service Representative is primarily responsible for ensuring a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, following up with customers to ensure approved loans close and meeting sales and collection goals. Keys to success include a professional demeanor, outgoing/ positive attitude, reliable, and excellent oral and written communication skills. Job Responsibilities are as follows:Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processingActively identifies sales opportunities to originate new business by marketing, evaluating and processing consumer loans and ancillary productsParticipate in collection activities including taking payments, negotiating payoffs, calling customers to remind them of their payments and encouraging them to commit to paysManage all day-to-day responsibilities for servicing an ever growing consumer loan portfolioEffectively applies analytical skills to quickly and efficiently resolve any customer issuesTake ownership of customer concerns and works with management to formulate and execute strategies for potential problem loansPerform clerical functions associated with generating new accounts, processing loans and handling paymentsDevelop an understanding and abides by the philosophy of the organization, including company policies, operational procedures and complianceQualificationsHigh School diploma or equivalent3-5 years of previous customer service experience preferredThe position requires frequent interaction with our customers - professional demeanor, positive attitude, strong communication and customer relations skills are a mustDemonstrated ability to negotiate, instruct, and persuade othersAbility to work as a member of a team while directing staff toward a shared goalAbility to work in a fast-paced environment and manage multiple priorities. Creative problem solving, analytical decision making, organization and time management skillsBasic computer skills, familiarity with Windows Valid driver's license and reliable transportation are requiredMust meet our acceptable standards for criminal background history, credit history and driving history and pass a pre-employment drug screen. Must be able to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.BenefitsWe offer a competitive compensation and benefits package including:Health/Dental/VisionPaid Vacation401 (K) and employer matchCompany provided Life Insurance & Long Term DisabilityAdditional benefits with Republic include:Regular drawings for sporting event ticketsEmployee of the Month ProgramPhilanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer SocietyBeautiful offices with a friendly team environmentRepublic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace. Associated topics: commercial loan, customer, loan originator, loan review, loan review officer, mortgage originator, personal banker ii, personal banker iii, personal banker iv, relationship
Keywords: Republic Finance, Bossier City , Customer Service Representative (Sales / Finance), Sales , Bossier City, Louisiana
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