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Customer Service Management Specialist

Company: Kelly Services
Location: Bossier City
Posted on: August 27, 2019

Job Description:

Kelly Services is hiring for a Customer Service Specialist in Bossier City, LA (zip code is 71111)

Apply now to work with our client, a leading manufacturer in the Oil & Gas Industry!

Pay $18/hr.

The Customer Service Representative I is responsible for providing excellent customer service to our customers and / or to designated specific groups of overseas distributors and subsidiaries. To assist and support the Customer Service and Commercial teams by processing and amending Customer Service data and producing reports, quotations and contracts within the ERP system, in accordance with GXP and the relevant functional standard operating procedures. Key responsibilities/essential functions may include: Provide an excellent customer service for customers, both internal GE companies, and external. Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service. Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner. Develop solid product knowledge and a strong understanding of the logistics of sending specific products. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. Build effective relationships with Logistics and distribution where appropriate to understand the impact on customer service. Provide knowledge and accurate information to customers. Able to initiate and drive innovative growth projects. Produce and communicate quotations for customers, subsidiaries and distributors as requested and in line with their requirements To add and make amendments to the data, following the checking and authorisations process To be the recipient of data for the Customer Service function, relating to customer master, freight, licensing and other areas that Customer service are responsible for Following the procedures set down in the SOP---- -- --s, load data onto the ERP system, primarily pricing, contracts, customer records, licensing and freight options within the agreed timelines. Build strong relationships with commercial to support and improve our quotation and tender offers Produce standard reports from ERP system, for the use of Data Supervisor, Customer Service, Commercial and Logistics. Ongoing liaison with relevant functional data owners. To add and make amendments to the data, following the checking and authorisations process. Provide support, where necessary and able for the Customer Service team. Coordinating the data capture (e.g. Material master) and informing the relevant function. Managing GXP master data. Maintaining auditable data records for internal and external audits. Support and advise Customer Service team with regard to data provided and required. Apply and learn from the knowledge proffered by the Centre of Excellence and Quality Assurance. Participate in development of the ERP data team, through meetings and other planned events. Required Qualifications: 1. Proven experience in customer service normally including at least 1 year of prior experience in customer service. 2. Experience with managing multiple projects. 3. Outstanding communication skills, both written and oral. 4. Competent with Excel and Word 5. Ability to work in a cross-functional cross-country team environment. 6. Ability to manage self and tasks in an appropriate manner 7. Excellent organizational and administrative skills 8. Attention to detail. 9. A calm and analytical approach to problem solving. 10. Willingness to work as part of a team 11. Ability to communicate using English (or local language)

Required Experience/Skills:

  • Data Entry/10-Key

  • Very Computer Savvy (SAP, Microsoft, etc.)

  • Organized

  • Quick Learner

  • Must pass pre-employment screens (BG, Drug screen, HS Diploma or GED)

    Please apply directly to this job posting, or send your resume to the recruiter: April Barry aprb316@kellyservices.comWhy Kelly--?At Kelly

    Services--, we work with the best. Our clients include 95 of the Fortune

    100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

    the best talent to drive their business forward. If you only make one career connection today, connect

    with Kelly.About

    Kelly Services--As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

    around the world and have a role in connecting thousands more with work through our global network of

    talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

    Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

    Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

    committed to employing a diverse workforce. Equal Employment Opportunity

    is The Law.

Keywords: Kelly Services, Bossier City , Customer Service Management Specialist, Professions , Bossier City, Louisiana

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