Maintenance Technician
Company: Altice USA
Location: Bossier City
Posted on: August 4, 2022
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Job Description:
Job Description Job Description Overview We are Altice USA; a
family of businesses that includes Optimum, Suddenlink, Optimum
Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our
common goal is connecting our customers to friends and family,
shows they love, advertising that resonates and news that matters.
We're building a workforce that thrives on collaboration,
inclusion, and innovation. We hope connecting you to a potential
role is just the beginning. Responsibilities Under general
supervision the Broadband Technician (BBT) IV repairs and maintains
the fiber and coaxial transport and distribution cable services
including residential and business video, data, telephone, and
security. As needed supports repair and maintenance of headend
electronics and critical infrastructure equipment. Performs
troubleshooting from the headend to the customer's electronic
devices. Supports and mentors lower level technicians and fulfills
service and installation as needed to exceed customer needs.
Responsibilities Provides quality internal and external customer
service reflecting the Company values Coaches and mentors other
technical operations team members Fulfills demand maintenance and
preventive maintenance by troubleshooting and repairing the
transport, trunk, and distribution networks from the Master
Telecommunication Center (headend) to customer's electronic devices
Maintains a unity gain network Fulfills FCC-required network tests
Serves as a mentor to other team members, providing instruction,
support and direction Performs all duties of Broadband Technician
I, II, and III as necessary Troubleshoots and repairs the
distribution network from headend to customer's electronic
devicesMaintains network integrity through preventive maintenance
Resolves issues at installation and on scheduled service call from
customer's electronic devices to tap Installs, tests and
troubleshoots Company services including video, data and telephone
from tap to customer electronic devices Educates customers
regarding use of installed products; explains waivers, agreements,
customer release forms, charges and billing procedures Determines
customer's current service levels; inquiries about customer
preferences and needs; recommends service upgrades or additional
products Resolves or escalates customer complaints, as appropriate
Uses automated routing system or plans daily route; requisitions
equipment and supplies; stocks Company vehicle Meets scheduled
appointment windows Completes work orders and other documentation
on paper or by mobile device Represents Company to collect payments
and equipment; secures appropriate customer signatures Uses small
hand tools, power tools, meters, and other test equipment Maintains
and secures Company truck and equipment Works on regularly
scheduled days as well as unscheduled days and beyond regular work
hours as required Performs other duties as assigned Qualifications
High school diploma or equivalent External applicants must have a
minimum of twelve to eighteen months Outside Plant technical
experience. Appropriate valid driver's license and driving record
within Company standards. Ability to obtain current DOT (Department
of Transportation) medical card and valid CDL (Commercial Driver's
License) where applicable; must comply with all applicable DOT
requirements Ability to drive Company vehicle in a safe and
responsible mannerQualified to obtain all necessary licenses
required by the state in which he/she is installing and/or
servicing security services (if applicable). Knowledge of basic
mathematics Knowledge of basic electronics Skill in using a
Windows-based computer Ability to comprehend and operate
appropriate testing equipment (e.g. signal level meters, ohm
meters) Ability to prioritize and organize effectively Ability to
work independently and with others Bi-lingual proficiency preferred
in some locations Ability to communicate in person and by telephone
Vision ability: close vision, peripheral vision, and ability to
adjust focus; ability to differentiate between different sizes and
colors of wires Hand and finger dexterity to carry and to use tools
and equipment as necessary Ability to work while standing 50 - 70%
of the time Ability to use any equipment in a safe manner, in
accordance with company, industry and regulatory standards Ability
to safely lift 75 pounds Ability to carry, climb and operate
extension ladder, (approx. 28 ft high and 75 pounds). Accommodation
with 50-pound maximum lifting is available. Ability to climb poles
using gaffs, hooks and climbing belt (weight limit of 350 pounds)
as needed Ability to work in confined spaces such as crawlspaces
and attics by crawling, bending, reaching, twisting Internal Field
Service Technician applicants must fully complete their field
service career progression program, and spend twelve to eighteen
months as an Outside Plant Tech III to be deemed eligible.
Preferred Experience BDS certification preferred Home security
installation experience preferred Minimum of 6 months BBT III level
experience preferred Working Conditions Work indoors in poorly
ventilated areas such as attics during extreme heat Work performed
near power lines and electricity Work, including travel, outdoors
in adverse weather conditions day or night Exposure to dust, dirt,
noise, insects, cleaning solutions Altice USA is an Equal
Opportunity Employer committed to recruiting, hiring and promoting
qualified people of all backgrounds regardless of gender, race,
color, creed, national origin, religion, age, marital status,
pregnancy, physical or mental disability, sexual orientation,
gender identity, military or veteran status, or any other basis
protected by federal, state, or local law. Altice USA, Inc.
collects personal information about its applicants for employment
that may include personal identifiers, professional or employment
related information, photos, education information and/or protected
classifications under federal and state law. This information is
collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to
provide money (even if reimbursable) as part of the job application
or hiring process. Please review our Fraud FAQ for further
details.
Keywords: Altice USA, Bossier City , Maintenance Technician, Professions , Bossier City, Louisiana
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