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TSS Help Desk Support Analyst

Company: GD Information Technology
Location: Bossier City
Posted on: June 22, 2022

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Agency SpecificPublic Trust/Other Required:BI Full 6C (T4)Job Family:Help DeskJob Description:General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (ED) Pivot-I Program. The ED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Help Desk Support Analyst at our Bossier City location.As a Help Desk Support Analyst with GDIT, your typical day will include:Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systemsDiagnosing, identifying, isolating, and analyzing problems utilizing historical database recordsRouting calls to product line specialists, application, or system support specialist when appropriateMaintaining and updating records and tracking databasesAlerting management to recurring problems and patterns of problemsRequired Qualifications:High School Diploma or equivalent1 or more years of related experienceHDI-SCA certification or ability and willingness to obtain w/i 60 days of hireCompTIA A+ certification or ability and willingness to obtain w/i 90 days of hireITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hirePreferred Qualifications:Associate's degree or equivalent3 or more years of related experience#ITCHelpDesk #TSSCE Scheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:OnsiteWork Location:USA LA Bossier CityAdditional Work Locations:COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: GD Information Technology, Bossier City , TSS Help Desk Support Analyst, Professions , Bossier City, Louisiana

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