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Desktop Support Technician - ITC

Company: General Dynamics Information Technology
Location: Bossier City
Posted on: January 16, 2022

Job Description:

**Type of Requisition:** Regular**Clearance Level Must Be Able to Obtain:** Secret**Public Trust/Other Required:** None**Job Family:** Help DeskThe GDIT team is seeking Desktop Support Technicians to support the Defense Logistics Agency (DLA) Enterprise Service Desk program in Bossier City or New Orleans, LA.As a Desktop Support Technician, you will support Tier II level IT end user issues by troubleshooting, providing root cause analysis, and resolving Windows based IT issues in support of our customer; utilize the customer's ticketing system (ServiceNow) in tracking incidents, work orders and projects related tickets aligned to ITIL best practices; maintain end user system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and networks; and maintain procedural and process documentation.Join a collaborative team, solving customer issues and accessing an array of resources for your success. Come join the GDIT team working with the Defense Logistics Agency (DLA) Enterprise Service Desk program.**The candidate should be able to:**+ Work within a team environment, troubleshoot, identify root cause analysis and resolve end users IT issues for Tier II within a Windows based IT environment.+ Experience using ticketing systems such as Remedy; Ability to handle IT incidents and work orders;+ Troubleshoot and resolve IT end user issues at a Tier II level to include laptops and thin clients**Responsibilities:**+ Troubleshoot, resolve errors and IT issues for end users in a Windows based operational environment+ Provide support to desktop functions including windows administration, application support and software delivery+ Provide technical support and assistance to laptop and thin client imaging, CAC PIN reset, end user tear down and setup of end user hardware+ Utilize customer ticketing system to work, update and resolve incident and work order tickets aligned to contract Service Level Agreements, policies and procedures.+ Assist in transition to new operating environments, software upgrades and hardware lifecycle replacement as needed**Qualifications:**+ 1-3 years of end user desktop support to include any level of support such as Tier I, Tier II or Tier III+ Demonstrated experience with Windows Operating Systems and applications+ Ability to communicate in a clear and concise manner+ Upon start of employment on contract:+ Must possess one of the following to meet DOD 8570 baseline: GSEC; Security+ CE; SSCP **AND**+ Must possess one of the following: MC: Azure AA/SEA/SAE; MCSA: WS 2008/2012/2016; MCSE: WS2012/2016 OR Certiport IT Specialist (Device Management and Configuration) certification+ Active DoD Secret Level Security Clearance or interim secret clearance or ability to obtain a secret clearance.+ U.S. Citizenship is required+ Maintain Louisiana State Residency, and live within 60 miles of Bossier City, LA or New Orleans, LA\#ITCContactCenter\#TSSCE\#NOLAHelpDesk\#GDITPriorityCOVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Bossier City , Desktop Support Technician - ITC, Professions , Bossier City, Louisiana

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