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IT Support Technician II and III

Company: Louisiana Economic Development
Location: Bossier City
Posted on: March 20, 2020

Job Description:

GDIT seeks an--IT Support Technician II and III.To qualify, you must meet these basic--qualifications:--3 or more years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software (CompTIA A+ certification may be substituted for 1 year experience)Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networkingEven better if you have:Previous experience working with a contact center management databasePrevious experience working with an IT Service Management systemThe selected candidate--must be able to obtain a Public Trust Suitability clearance, per contract requirements.General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals.-- Employees in this role will manage inbound calls in a fast paced, high energy environment to support a large federal government contract and will be assisting customers by researching technical issues, exploring answers, and providing information and alternative solutions.-- If you enjoy the field of information technology and are motivated to help others, you will find this role to be both challenging and rewarding.Highly qualified candidates will have the ability to provide "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance record, an ability to thrive in a highly structured environment, and be able to efficiently perform root cause analysis to resolve customer issues.A Day in the Life of an IT Support TechnicianAs a n IT Support Technician with GDIT, you will have the opportunity to learn and grow in your IT career as you:Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate informationIdentify, evaluate, prioritize and research end-user issues to ensure that inquiries are successfully resolvedPerform research and resolution support independently.--Create, update and close incident and service requests with the IT service management system.Adhere to IT Processes and SOP's.Utilize troubleshooting techniques to resolve hardware, software, and network issuesDocument incident status and solutions in incident database toolsIdentify, diagnose, isolate, and analyze problems utilizing historical database recordsAdhere to established levels of serviceAdhere to established customer service and documentation standards within required time framesAdhere to contact center scheduling during hours of operation (Be willing to work 24 hours a day, 7 days a week).Perform clerical and/or administrative duties as assignedGDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results.Delivering Next Generation IT SolutionsWe deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.Committed to Our Country and CommunitiesWhether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge.Join UsAs an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. - provided by Dice

Keywords: Louisiana Economic Development, Bossier City , IT Support Technician II and III, Professions , Bossier City, Louisiana

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