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Service Desk Specialist II (MUST HAVE Active TOP SECRET Clearance) (Security Clearance required)

Company: General Dynamics - IT
Location: Bossier City
Posted on: November 23, 2019

Job Description:

REQ#: RQ42056Our Enterprise Service Operations Center is currently seeking highly motivated individuals with a TOP SECRET, TOP SECRET/SCI or TOP SECRET/SCI CI/POLY --to join our rapidly growing team of technical service desk professionals to support a mission critical assignment that keeps our nation safe and secure.-- Housed at our state-of-the-art Information Technology Center in Bossier City, LA., in this role, you will work alongside 800 fellow IT professionals in a uniquely designed collaborative space that allows you to engage with your colleagues and see your career grow - all while supporting our nation---s essential programs.-- Relocation assistance may be available! A day in the life of a help desk specialist:Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systemsFollows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frameLogs and tracks inquiries using a problem management database and maintains historical records and related problem documentationAnalyzes and evaluates inquiry/problem reports and makes recommendations to reduce impact to agreed upon SLA'sDocuments incident status and solutions in incident management database toolsProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityDiagnoses, identifies, isolates, and analyzes trends utilizing historical database recordsRoutes calls to product line specialists, application, or system support specialists as appropriateMaintains and updates records and tracking databases.What we're looking for:You're a highly self-motivated and agile problem solver who is passionate about the field of IT. Driven and motivated to consistently learn, you enjoy any opportunity that will allow you to improve and grow.-- You are energized by team work environments and you seek out opportunities to collaborate with others to contribute to the success of the enterprise. To you, developing and employing complex technical solutions to resolve user issues is both rewarding and challenging. Required QualificationsActive TOP SECRET with the ability to obtain a favorable CI polygraphHigh School Diploma or equivalentIAT Level II certification (i.e. CompTIA Security+)--or ability and willingness to obtain w/i 120 days of employment1 year or more of related experience as a technical customer service technician, help desk technician, system or network administrator or other technical support roleYou'll need to have:Current working knowledge of computers, printers, laptops and common windows and MAC applicationsStrong interpersonal, communication, influence, and customer relationship skillsAn ability and willingness to work shift work as needed including a minimum of one overtime shift (1 weekend day each month)Even better if you haveTS/SCI with a favorable CI polygraphOur core values- HONESTY, TRUST, TRANSPARENCY, and ALIGNMENT reinforce our steadfast commitment to helping our government customers meet the challenges they face each day.-- We are equally committed to being responsible corporate citizens improving the communities in which we live, work, and play and invite you to join our team of over 38,000 dedicated men and women in 30+ countries all over the world!-- Apply Now! We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics - IT, Bossier City , Service Desk Specialist II (MUST HAVE Active TOP SECRET Clearance) (Security Clearance required), Other , Bossier City, Louisiana

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