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Slot Supervisor

Company: Caesars Entertainment Corporation
Location: Bossier City
Posted on: June 10, 2019

Job Description:

JOB SUMMARY:Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees.GENERAL REQUIREMENTS:* High school diploma required.* One (1) year casino experience required, preferably in slot operation.* Must possess strong supervisory and leadership skills.* Previous guest contact experience required.* Must possess a thorough understanding of slot floor operations.* Must have strong knowledge of the various internal written and verbal codes/abbreviations.* Must project professionalism and possess excellent verbal and written communication skills.* Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.* Must be able to get along with co-workers and work as a team.* Must be able to read, write, speak and understand English.ESSENTIAL JOB FUNCTIONS:* Delivers FOCUS through the supervision of slot employees to ensure the delivery of "great time, every time" to all guests.* Manages the day-to-day operation of Slot service on assigned shift.* Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.* Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.* Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.* Monitors compliance with all established company, departmental and regulatory agency rules and regulations.* Provides training, feedback, and disciplinary action regarding rules and regulations.* Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.* Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.* Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.* Maintains security of all games, money, and employees.* Takes advantage of opportunity to build long term relationships with customers.* Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.* Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.* Monitors the performance of all employees and provides training and coaching as necessary.* Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business.* Builds a rapport and coordinates daily functions with support service departments.* Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same.* Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.* Spends the majority of time interviewing, training, and selecting employees.* Conducts Performance Reviews.* Makes or recommends wage increases.* Makes or recommends promotions.* Provides for safety and security.* Handles employees' complaints or grievances.* Recommends disciplinary action or disciplines employees.* Plans work.* Supervises and monitors work.* Monitors legal compliance with federal, state, and gaming laws.DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL:* Must be able to lift up to 40 pounds.* Must be able to bend, reach, kneel, twist and grip items.* Must be able to walk and be on feet for long periods of time.* Must be able to work in stressful situations.* Must possess basic math skills.* Must be able to respond to visual and aural cues.WORK ENVIRONMENT:* Must have a sense of urgency and keep up with fast paced business practices.* Must be able to maneuver to all areas of the casino.* Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.JOB SUMMARY:Supervises the activities of the Slot Department with special emphasis on ensuring the delivery of FOCUS to all slot customers by slot employees.GENERAL REQUIREMENTS:* High school diploma required.* One (1) year casino experience required, preferably in slot operation.* Must possess strong supervisory and leadership skills.* Previous guest contact experience required.* Must possess a thorough understanding of slot floor operations.* Must have strong knowledge of the various internal written and verbal codes/abbreviations.* Must project professionalism and possess excellent verbal and written communication skills.* Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.* Must be able to get along with co-workers and work as a team.* Must be able to read, write, speak and understand English.ESSENTIAL JOB FUNCTIONS:* Delivers FOCUS through the supervision of slot employees to ensure the delivery of "great time, every time" to all guests.* Manages the day-to-day operation of Slot service on assigned shift.* Monitors appearance of all facilities and service areas and follows-up to ensure cleanliness standards are at the highest level.* Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.* Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.* Monitors compliance with all established company, departmental and regulatory agency rules and regulations.* Provides training, feedback, and disciplinary action regarding rules and regulations.* Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals.* Exhibits sound decision-making qualities, motivates personnel and exhibits effective supervisory skills.* Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.* Maintains security of all games, money, and employees.* Takes advantage of opportunity to build long term relationships with customers.* Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.* Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.* Monitors the performance of all employees and provides training and coaching as necessary.* Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business.* Builds a rapport and coordinates daily functions with support service departments.* Acts as role model and always presents oneself as a credit to Caesars and encourages others to do the same.* Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.* Spends the majority of time interviewing, training, and selecting employees.* Conducts Performance Reviews.* Makes or recommends wage increases.* Makes or recommends promotions.* Provides for safety and security.* Handles employees' complaints or grievances.* Recommends disciplinary action or disciplines employees.* Plans work.* Supervises and monitors work.* Monitors legal compliance with federal, state, and gaming laws.DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL:* Must be able to lift up to 40 pounds.* Must be able to bend, reach, kneel, twist and grip items.* Must be able to walk and be on feet for long periods of time.* Must be able to work in stressful situations.* Must possess basic math skills.* Must be able to respond to visual and aural cues.WORK ENVIRONMENT:* Must have a sense of urgency and keep up with fast paced business practices.* Must be able to maneuver to all areas of the casino.* Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Keywords: Caesars Entertainment Corporation, Bossier City , Slot Supervisor, Other , Bossier City, Louisiana

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