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Cashier Casino & Total Rewards

Company: Caesars Entertainment
Location: Bossier City
Posted on: June 4, 2019

Job Description:

JOB SUMMARY: Provides friendly, efficient, and accurate cashiering services for customers and employees. Provides A level customer service while enthusiastically promoting the Total Rewards program GENERAL REQUIREMENTS:

  • High school diploma or GED required.
  • General cashiering background or prior money-handling experience required.
  • Must be able to count money and coins accurately.
  • Must be able to read, write, speak, and understand English.
  • Must be able to get along with co-workers and work as a team.
  • Must be able to work any shift as well as fluctuating window times. ESSENTIAL JOB FUNCTIONS:
  • Operates assigned bank or window according to procedure.
  • Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.
  • Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.
  • Transfers carts to and from the vault, cage, change banks, and poker room.
  • Responsible for the operation of assigned bank or window according to regulations.
  • Presents oneself as a credit to Caesars and encourages others to do the same.
  • Operates coin wrapping equipment.
  • Verifies coin transferred from main cage to vault.
    • Greets and welcomes customers with a smile as a company representative.
    • Serves as Total Rewards and customer service role model for other employees.
    • Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
    • Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.
    • Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact departments customer service ratings .
    • Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.
    • Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).
    • Ensures each customer interaction results in increased customer confidence in Total Rewards.
    • Knowledgeable about competitors programs and can make favorable comparisons.
    • Promotes and executes customer promotions flawlessly.
      • Creates and maintains customer accounts using Caesars computer systems.
      • Issues comps in accordance with department comp and guidelines.
      • Ensures data are accurate and maintains integrity of data.
      • Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
      • Performs other duties as assigned. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL & MENTAL:
        • Must be able to lift up to 50 lbs.
        • Must be able to stand on feet for long periods of time.
        • Must be able to bend, reach, kneel, twist and grip items.
        • Must be able to respond to visual and aural cues.
        • Must present a well-groomed appearance. WORK ENVIRONMENT:
          • Must be able to maneuver to all areas of the cashiering stations and vault.
          • Must be able to work at a fast pace and in stressful situations.
          • Must be able to work calmly and professionally in stressful situations.
          • Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Keywords: Caesars Entertainment, Bossier City , Cashier Casino & Total Rewards, Other , Bossier City, Louisiana

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