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Cashier Casino & Total rewards

Company: Caesars Entertainment Corporation
Location: Bossier City
Posted on: May 13, 2019

Job Description:

JOB SUMMARY:Provides friendly, efficient, and accurate cashiering services for customers and employees. Provides "A" level customer service while enthusiastically promoting the Total Rewards programGENERAL REQUIREMENTS:* High school diploma or GED required.* General cashiering background or prior money-handling experience required.* Must be able to count money and coins accurately.* Must be able to read, write, speak, and understand English.* Must be able to get along with co-workers and work as a team.* Must be able to work any shift as well as fluctuating window times.ESSENTIAL JOB FUNCTIONS:* Operates assigned bank or window according to procedure.* Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.* Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.* Transfers carts to and from the vault, cage, change banks, and poker room.* Responsible for the operation of assigned bank or window according to regulations.* Presents oneself as a credit to Caesars and encourages others to do the same.* Operates coin wrapping equipment.* Verifies coin transferred from main cage to vault.* Greets and welcomes customers with a smile as a company representative.* Serves as Total Rewards and customer service role model for other employees.* Understands, values, and supports Total Rewards program and special events, promotions, and player programs.* Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.* Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department's customer service ratings.* Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.* Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).* Ensures each customer interaction results in increased customer confidence in Total Rewards.* Knowledgeable about competitors' programs and can make favorable comparisons.* Promotes and executes customer promotions flawlessly.* Creates and maintains customer accounts using Caesars computer systems.* Issues comps in accordance with department comp and guidelines.* Ensures data are accurate and maintains integrity of data.* Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.* Performs other duties as assigned.DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL:* Must be able to lift up to 50 lbs.* Must be able to stand on feet for long periods of time.* Must be able to bend, reach, kneel, twist and grip items.* Must be able to respond to visual and aural cues.* Must present a well-groomed appearance.WORK ENVIRONMENT:* Must be able to maneuver to all areas of the cashiering stations and vault.* Must be able to work at a fast pace and in stressful situations.* Must be able to work calmly and professionally in stressful situations.* Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.JOB SUMMARY:Provides friendly, efficient, and accurate cashiering services for customers and employees. Provides "A" level customer service while enthusiastically promoting the Total Rewards programGENERAL REQUIREMENTS:* High school diploma or GED required.* General cashiering background or prior money-handling experience required.* Must be able to count money and coins accurately.* Must be able to read, write, speak, and understand English.* Must be able to get along with co-workers and work as a team.* Must be able to work any shift as well as fluctuating window times.ESSENTIAL JOB FUNCTIONS:* Operates assigned bank or window according to procedure.* Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.* Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.* Transfers carts to and from the vault, cage, change banks, and poker room.* Responsible for the operation of assigned bank or window according to regulations.* Presents oneself as a credit to Caesars and encourages others to do the same.* Operates coin wrapping equipment.* Verifies coin transferred from main cage to vault.* Greets and welcomes customers with a smile as a company representative.* Serves as Total Rewards and customer service role model for other employees.* Understands, values, and supports Total Rewards program and special events, promotions, and player programs.* Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.* Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department's customer service ratings.* Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.* Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).* Ensures each customer interaction results in increased customer confidence in Total Rewards.* Knowledgeable about competitors' programs and can make favorable comparisons.* Promotes and executes customer promotions flawlessly.* Creates and maintains customer accounts using Caesars computer systems.* Issues comps in accordance with department comp and guidelines.* Ensures data are accurate and maintains integrity of data.* Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.* Performs other duties as assigned.DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL:* Must be able to lift up to 50 lbs.* Must be able to stand on feet for long periods of time.* Must be able to bend, reach, kneel, twist and grip items.* Must be able to respond to visual and aural cues.* Must present a well-groomed appearance.WORK ENVIRONMENT:* Must be able to maneuver to all areas of the cashiering stations and vault.* Must be able to work at a fast pace and in stressful situations.* Must be able to work calmly and professionally in stressful situations.* Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.

Keywords: Caesars Entertainment Corporation, Bossier City , Cashier Casino & Total rewards, Other , Bossier City, Louisiana

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