Receptionist

Company: i3 Verticals
Location: Bossier City
Posted on: March 16, 2023

Job Description:

JOB TITLE: Receptionist

LOCATION: Bossier, LA

SUPERVISION RECEIVED: Office Manager or Area Manager.

GENERAL SUMMARY OF DUTIES: Responsible for greeting customers, providing information, communicating with departments. Answering phones and schedule appointments.

ESSENTIAL FUNCTIONS:

* Adheres to all policies and procedures set fort in the Employee Handbook, ACS Practice Management, Compliance and HIPAA Policies & Procedures Manuals.
* Greets patients in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person's arrival.
* Completes necessary paperwork such as encounter forms, parking validations. Uses ACS Compumd and Scheduling systems to generate information necessary for billing.
* Updates patient information, collects copays, provides any necessary forms needing completion, obtains signatures as necessary.
* Maintains clean, orderly waiting area.
* Answers phones in pleasant manner and deals with patients needs expeditiously.
* Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling initial, follow-up, laboratory or radiology work as directed.
* Performs Accounts Receivable Representative functions as needed.

The job holder must demonstrate current competencies applicable to job position.

EDUCATION:

* High school diploma or GED.

EXPERIENCE:

* Experience in customer service setting, preferably receptionist experience in health care setting and experience with office equipment.

KNOWLEDGE:

* Knowledge of reception tasks, clinic policies/procedures, paperwork.
* Knowledge of how to use office equipment including phone, computer.
* Knowledge of customer service concepts and techniques.

SKILLS:

* Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
* Skill in customer service principles by creating a pleasant waiting room atmosphere.

ABILITIES:

* Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
* Ability to organize and prioritize tasks effectively.
* Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

Keywords: i3 Verticals, Bossier City , Receptionist, Other , Bossier City, Louisiana