Sales Associate/Customer Service Team Member

Company: Max's Pawn Shop
Location: Bossier City
Posted on: November 26, 2022

Job Description:

We are looking for an enthusiastic, organized, responsible, eager to learn, polite person to come join our team! No prior experience needed.

Responsibilities

Actively seek out customers in store

Answer customer questions and concerns

Assist in displaying merchandise

Attach sale tags to products on the shop floor

Create or update customer profile records for each transaction

Cross-sell and encourage beneficial product add-ons

Ensure high levels of customer satisfaction through excellent sales service

Help organize backstock and perform inventory counts

Inspire the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Max's and the purchase

Keep an eye open for shoplifters and scam credit cards

Maintain a clean and tidy work and retail space

Maintain good housekeeping standards

Offer help and provide direct assistance to customers

Organize and replenish front stock and help merchandize store

Process newly received shipments

Process POS (point of sale) purchases and exchanges

Quote prices and discounts, as well as lay-a-way and loan terms, trade-ins, and warranties

Report anything unusual, or any major incidents, to management

Stock shelves with products

Welcome customers by offering a smile and greeting them

Requirements

Ability to perform under pressure and address complaints in a timely manner

Ability to read, write and effectively communicate with customers, peers and management

Ability to work as part of a team and take initiative independent of direct supervision

Able to represent themselves in a professional manner

Able to take and follow directions from management staff and supervisory

Able to work overtime and in hours flexible to the business, including weekends and evenings

Attend company training

Availability to work flexible schedules

Basic functions on creating social media posts

Basic math functions such as addition, subtraction, multiplication, and division; Ability to use a calculator and calculate percentages and ratios

Basic understanding of sales principles and customer service practices

Build productive trust relationships with customers

Comfortable around firearms

Computer literate

Confident yet humble personality, with a friendly and efficient manner of addressing complaints and dealing with minor customer problems

Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders

Continuous commitment to improving work efficiency

Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

Hearing abilities include one on one conversations and ability to understand safety statements from across the store

Learning Max's systems and procedures to enhance selling efficiencies and complete support duties

Open to and enthusiastic about the idea of a career which offers opportunities for promotions and room for advancement

Product knowledge and competence

Proficient in verbal and written English language

Proper telephone etiquette

Regular, dependable attendance and punctuality

Reliable transportation and child care

Solid communication and interpersonal skills

Strong will and determination to reach the established sales goals

Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design)

Vision abilities include close vision, color vision, depth perception, and ability to adjust focus

Job Type: Full-time

Pay: From $9.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Employee discount
* Flexible schedule
* Paid time off
Shift:
* 10 hour shift
* Day shift
Weekly day range:
* Every weekend
* Monday to Friday
* Weekend availability

COVID-19 considerations:
We provide masks for all staff. We keep all surfaces sanitized between all customers and transactions.

Ability to commute/relocate:
* Bossier City, LA 71111: Reliably commute or planning to relocate before starting work (Required)

Experience:
* English: 1 year (Preferred)
* Sales: 1 year (Preferred)
* Basic math: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Shift availability:
* Day Shift (Preferred)

Work Location: One location%58047475%

Keywords: Max's Pawn Shop, Bossier City , Sales Associate/Customer Service Team Member, Other , Bossier City, Louisiana