Hotel Front Desk Supervisor

Company: Margaritaville Resort Casino
Location: Bossier City
Posted on: January 11, 2022

Job Description:

Overview





Dont just work. Work Happy.A career in gaming? At Margaritaville Casino & Resort Bossier City, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.







Your daily responsibilities include





Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.Responsible for supporting compliance to departmental budgets.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.Ensures customer service standards are followed by all team members and addresses issues as they arise.Ensures team provides a high level of quality service.Answers inquiries pertaining to hotel policies and services and resolves guest complaints while supporting all customer service programs.Supports Front Desk team members with tasks as needed.Adheres to operational goals; works toward operational goals and monitors achievement of performance objectives.Protects and preserves assets of the company.Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.





To be successful in this position it will require the following skill set





Associate degree (A.A.) in Hotel, Tourism, or Hospitality (or related field); or one to two years of related experience and/or training; or equivalent combination of education and experience.Must have excellent written and verbal communication skills; must be fluent and literate in English.Ability to maintain a high level of confidentiality and professionalism.Must have excellent interpersonal and customer service skills.Ability to write reports and business correspondence.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Must be proficient in Microsoft Office applications (Excel, Work, and Outlook).Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to work collaboratively and communicate effectively with team members at all levels of the organization.Knowledge of hotel system software.





Something to leave you with





Whether you prefer being at the center of it all or working behind the scenes, theres a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment anywhere within the organization.Equal Opportunity Employer

Keywords: Margaritaville Resort Casino, Bossier City , Hotel Front Desk Supervisor, Other , Bossier City, Louisiana