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Hotel Night Audit

Company: Penn National Gaming
Location: Bossier City
Posted on: January 11, 2022

Job Description:

Dont just work. Work Happy.A career in gaming? At Margaritaville Casino & Resort Bossier City, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Runs nightly reports to reset the system for next day operations.Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.Handles guest problems or complaints in a courteous and professional manner.Must have strong communication and organizational skills. Ability to take direction.Maintains knowledge of hotel, casino, outlet, and community events.Answers, records, and processes all guest calls, messages, requests, questions, and concerns.Assumes ownership of positively influencing the guest experience.Contacts appropriate individuals or departments as necessary to resolve customers requests.Reviews shift logs and memos and documents pertinent information.Recruits assistance of hotel manager in unique situations.Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).Follows all company policies and procedures.Must maintain a professional and clean appearance.Speaks with others in professional language and can prepare and review written documents completely.Maintains and develops a positive working relationship with fellow team members, management, and executive staff.Assists additional hotel departments as needed.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.EDUCATIONAL REQUIREMENTS:High School Diploma or equivalent.Minimum of one year of experience in a supervisory or leadership role.LANGUAGE SKILLS:Fluent English language skills, both verbal and in writing.A second language is not required but is an advantage.OTHER SKILLS AND ABILITIES:Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.Good keyboard skills and proven working knowledge of Microsoft Office.Whether you prefer being at the center of it all or working behind the scenes, theres a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means youll enjoy a fun working environment anywhere within the organization.Equal Opportunity EmployerJob/Display ID: 2021-88884 External Company URL: Street: 777 Margaritaville Way

Keywords: Penn National Gaming, Bossier City , Hotel Night Audit, Other , Bossier City, Louisiana

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