ITC # 2,816 Systems Technician II
Company: General Dynamics Information Technology
Location: Bossier City
Posted on: October 14, 2021
Type of Requisition:
Clearance Level Must Currently
Clearance Level Must Be Able to
No Suitability Required
We are GDIT. The people supporting and securing some of the most
complex government, defense, and intelligence projects across the
country. We ensure today is safe and tomorrow is smarter. Our work
has meaning and impact on the world around us, but also on us, and
that’s important. GDIT is your place. You make it your own by
embracing autonomy, seizing opportunity, and being rusted to
deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t
turn into an opportunity. And our work depends on a System
Technician II joining our team to support Enterprise Technology
Services in Bossier City, La.
The NOC Operator monitors end points and utilizes toolsets to
assist with system failures, alerts, and generating reports for the
GDIT Command Center. Additionally, the NOC Operator will support
the NOC Team Lead on MIM bridges with scribing, providing
escalations and sending out required notifications.
At GDIT, people are our differentiator. In this role, the
responsibilities will include:
Primary – The primary duties as assigned for the NOC
Reacts appropriately to alerts and reports errors as
Help/Support Team Lead with managing, recording MIM bridges.
Performs initial investigation and triage of potential incidents
to determine relevancy and urgency.
Monitoring of end points on multiple monitoring tools and
managing per programs statement of work (SoW).
Creates new incidents for alerts.
Escalation – Ensuring all needed resources are available on the
bridge using a variety of media. i.e. paging, instant messaging,
Notification – Record accurately priority 1 and 2 information on
the Major Incident Report (MIR) and send to appropriate
Create and relate within Service Now (SNOW) bridge notes within
the Incident Alert (IA) module in SNOW.
Align the Shift Turnover – Control Log report with the current
Change Advisory Board (CAB) report.
Ensure that Change Requests (CR) in the Turnover Report are
listed in their proper programs and status.
Ensure the CR inbox is current.
Keep archived CR’s filed according to Command Center
Process Reports – Complete various daily, weekly, or monthly
Additional duties as assigned
Secondary – The secondary duties as assigned for the NOC
Provide leadership for the overall management of major outages
by keeping resources and the scribe on task toward resolution.
Escalation – Ensure all resources are notified within 5-15
minutes of outage awareness.
Notification – Provide guidance and input for the Major Incident
Report (MIR) and ensure it is sent out per expectations.
Oversight for ensuring all tasks are met at the completion of a
bridge. i.e., documentation, notifications, wrap-up, etc.
Assumes other Team (Shift) Lead roles as needed, including
covering any potential service gaps to ensure business
Additional duties as assigned
Ability to obtain and maintain a secret level clearance or
Develop or recommend analytic approaches or solutions to
problems and situations for which information is incomplete or for
which no precedent exists.
Familiarity with network methodologies, systems methodologies,
and IT in general.
Ability to adapt to change, maintain composure under stressful
Required – High School/GED, and 2 plus years of experience.
Provides installation, maintenance, and troubleshooting support
of information systems applications and related peripheral hardware
information technology, or related discipline.
Preferred – Minimum of 12 months related experience providing
support to an enterprise operations center (or NOC), monitoring,
and managing systems and networks using advanced technologies and
Preferred – Minimum of 6 months experience utilizing monitoring
tools or related services to monitor alerting devices.
Preferred – Minimum of 12 months experience using an ITSM tool
for ticketing solutions such as ServiceNow, Remedy, HP Service
Manager, or related tool.
Preferred – Excellent customer service skills, written and oral
communications skills, reading comprehension, interpersonal skills,
and the ability to interface with all levels of employees.
Preferred – Excellent abilities in decision making,
troubleshooting problems, critical thinking, and meeting
Preferred – A+ certification
Preferred – Cloud Foundations certification w/Azure, AWS, or
Preferred – Network + and/or Security + certification
Preferred – ITIL Foundations certification
Preferred – MS Office Business products (Excel, Outlook,
PowerPoint, SharePoint, Word)
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Challenging work that makes a real impact on the world around
Diverse, highly collaborative teams
Please Note: The security clearance for this program
requires the selected candidate to have resided in the US for the
past five years. The selected candidate cannot have left the
country for longer than 90 consecutive days and no more than 180
Some Telecommuting Allowed
USA LA Bossier City
We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done.GDIT is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status, or any other protected
Keywords: General Dynamics Information Technology, Bossier City , ITC # 2,816 Systems Technician II, Other , Bossier City, Louisiana
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