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ITC # 2403 Systems Technician IV

Company: General Dynamics Information Technology
Location: Bossier City
Posted on: September 15, 2021

Job Description:

Type of Requisition:


Clearance Level Must Currently Possess:


Clearance Level Must Be Able to Obtain:



Agency Specific

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and thats important.

GDIT Technology Shared Services (TSS) is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we cant turn into an opportunity. And our work depends on a System Technician IV joining our team to support Enterprise Technology Services (ETS) activities located in Bossier City, LA.

The NOC Senior Operator oversees general operations on shift, provides mentorship to co-workers, leads MIM bridges, and directs shift turnover activities. This position is a full-time 12-hour dedicated shift.

In this role, a typical day will include the responsibilities below:

The primary duties as assigned for the NOC Team (Shift) Lead:

  • Team (Shift) Lead Works with NOC Leadership to ensure their assigned team meets and delivers operational assignments according to process and procedures within timeline expectations
    • Provides guidance to co-workers in regards to handling Major Incidents, Scheduling, Change Management and Problem Management
    • Ensures the GDIT Command Center tickets in the ITSM assignment group are handled accurately and in a timely manner
    • Oversees the quality check of reports generated by the team prior to sending them out to external departments
  • Bridge Lead Provides leadership for the overall management of major outages by keeping resources and bridge scribe(s) on task toward resolution of the outage
    • Escalation Ensure all resources needed on a bridge are notified within ~5-15 minutes of outage awareness
    • Notification Provide guidance and oversight for the Major Incident Report (MIR) and ensure it is sent out per process expectations
    • Oversight for ensuring all tasks are met at the completion of a bridge; i.e. documentation, notifications, wrap-up, etc.
  • Monitoring of end points on multiple monitoring tools and managing per programs statement of work (SoW)
  • Assumes other Operator roles as needed, including covering any potential service gaps to ensure business continuity
  • Additional duties as assigned

The secondary duties as assigned for the NOC Team (Shift) Lead:

  • Monitoring ticket queue, investigating reported incident(s)
  • Mainframe Administration Process batch jobs on the Mainframe to include but not limited to IPLs, promotes and general Mainframe maintenance
  • Operator Requests
  • Scheduling Requests
  • Lead or delegate as appropriate scheduling tasks to co-workers

Bridge Scribe:

  • Escalation Ensuring all needed resources are available on the bridge using a variety of media. i.e. paging, instant messaging, direct dialing, etc.
  • Notification Record accurately priority 1 and 2 information on the Major Incident Report (MIR) and send to appropriate distribution lists
  • Create and relate the bridge notes within the Incident Alert (IA) module in the ITSM
  • Process Reports Complete all daily, weekly or monthly reports

Change Management:

  • Sync up the Shift Turnover Ensure the Control Log report is aligned with the current Change Advisory Board (CAB) report
  • Ensure that Change Requests (CR) in the Turnover Report are listed in their proper programs and status
  • Ensure the CR inbox is current and updated
  • Keep archived CRs filed according to GDIT Command Center procedures.
  • Additional duties as assigned

Required qualifications:

  • Associate degree (AA/AS) or 5 plus years of relevant work experience
  • Must have active Secret Clearance
  • 2+ years experience using an ITSM tool for ticketing solutions such as ServiceNow, Remedy, HP Service Manager or related tool.
  • 2+ years experience using MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word)
  • Ability to adapt to change and maintain composure under stressful conditions.
  • Excellent customer service skills, communications skills, reading comprehension, interpersonal skills, and the ability to interface with all levels of employees

Preferred qualifications:

  • 3+years experience providing support to an enterprise operations center (or NOC), monitoring and managing systems and network using advanced technologies and tools
  • 1+ years experience utilizing monitoring tools or related services to monitor alerting devices
  • 1+ years experience processing jobs on mainframes in JCL and/or related mainframe language
  • 1+ years experience working with ZEKE/ZEBE and/or TWS/IWS.
  • A+ certification
  • Network + and/or Security + certification
  • ITIL Foundations certification


  • 401K with company match
  • Internal mobility team dedicated to helping you own your career
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Ability to make a real impact on the world around you

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Opportunity Owned

Scheduled Weekly Hours:


Travel Required:


Telecommuting Options:

Telecommuting Not Allowed

Work Location:

USA LA Bossier City

Additional Work Locations:

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Bossier City , ITC # 2403 Systems Technician IV, Other , Bossier City, Louisiana

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