ServiceNow Engineer

Company: General Dynamics Information Technology
Location: Bossier City
Posted on: May 3, 2021

Job Description:

Type of Requisition:RegularClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:OtherJob Family:Solutions Architect We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to apply the latest technology. Own your opportunity at GDIT and youll be a meaningful part of improving how agencies operate. Our work depends on an IT Service Management Engineer, with expertise in ServiceNow, joining our team in Washington, DC. At GDIT, we foster a people-centric environment. As a skilled IT Service Management Engineer, you will be trusted to deliver innovative technology by implementing emerging technology solutions to our clients in the areas of ServiceNow, IT Service Management (ITSM), agile frameworks, and artificial intelligence (AI) enabled technologies for ITSM. In this role, a typical day will include: + Providing technical leadership in the planning, oversight, requirements analysis, design and successful delivery of emerging technology solutions predominantly for ServiceNow platforms. + Applying your senior-level enterprise architect experience in ITIL4, SAFe, and AI-powered ITSM solutions to solve service delivery challenges for the customer. + Managing complex relationships and IT procedures. + Enterprise integration of, and development in, ServiceNows SaaS / Platform solutions to include: + CMDB/CSDM implementations + Workflow development and implementation + Discovery and Service Mapping + Development and delivery of training + AI-powered intelligent virtual assistants + SAFe and ITIL4 delivery practices integration + We measure your success from your ability to effect positive changes into the customers operating environment, to include drawing upon automation and AI-based technologies to drive efficiencies into ITSM processes and procedures using an agile (SAFe) approach. The focus is the end users experience with the goal of maintaining high customer satisfaction scores.WHAT YOULL NEED:+ BA/BS in a related field + 8+ years of relevant experience + ServiceNow developer and administrator experience + SAFe, ITIL4 delivery frameworks, ITSM and IT operations management experience + Clearance Level Position of Trust, Government Background Investigation + ServiceNow Certified System Administrator or Developer preferred + ITIL 4 Managing Professional (ITILMP) or ITIL 4 Strategic Leader (ITILSL) preferredWHAT GDIT CAN OFFER YOU:+ Full-flex work week + 401K with company match + Customizable health benefits packages + Collaborative teams of highly motivated critical thinkers and innovators + Internal mobility team dedicated to helping you own your career + Rewards program for high-performing employees Not sure this jobs the one for you? Check out our other openings at /careers. Do you have a friend or colleague this posting describes? Let them know about the opportunity by clicking Share. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Bossier City , ServiceNow Engineer, Other , Bossier City, Louisiana