Company: General Dynamics Information Technology
Location: Bossier City
Posted on: May 3, 2021
Type of Requisition:RegularClearance Level Must Be Able to
Obtain:NonePublic Trust/Other Required:OtherJob Family:Solutions
Architect We are GDIT. We stay at the forefront of innovation to
solve complex technical challenges. GDIT is your place. Make it
your own by discovering new ways to apply the latest technology.
Own your opportunity at GDIT and youll be a meaningful part of
improving how agencies operate. Our work depends on an IT Service
Management Engineer, with expertise in ServiceNow, joining our team
in Washington, DC. At GDIT, we foster a people-centric environment.
As a skilled IT Service Management Engineer, you will be trusted to
deliver innovative technology by implementing emerging technology
solutions to our clients in the areas of ServiceNow, IT Service
Management (ITSM), agile frameworks, and artificial intelligence
(AI) enabled technologies for ITSM. In this role, a typical day
will include: + Providing technical leadership in the planning,
oversight, requirements analysis, design and successful delivery of
emerging technology solutions predominantly for ServiceNow
platforms. + Applying your senior-level enterprise architect
experience in ITIL4, SAFe, and AI-powered ITSM solutions to solve
service delivery challenges for the customer. + Managing complex
relationships and IT procedures. + Enterprise integration of, and
development in, ServiceNows SaaS / Platform solutions to include: +
CMDB/CSDM implementations + Workflow development and implementation
+ Discovery and Service Mapping + Development and delivery of
training + AI-powered intelligent virtual assistants + SAFe and
ITIL4 delivery practices integration + We measure your success from
your ability to effect positive changes into the customers
operating environment, to include drawing upon automation and
AI-based technologies to drive efficiencies into ITSM processes and
procedures using an agile (SAFe) approach. The focus is the end
users experience with the goal of maintaining high customer
satisfaction scores.WHAT YOULL NEED:+ BA/BS in a related field + 8+
years of relevant experience + ServiceNow developer and
administrator experience + SAFe, ITIL4 delivery frameworks, ITSM
and IT operations management experience + Clearance Level Position
of Trust, Government Background Investigation + ServiceNow
Certified System Administrator or Developer preferred + ITIL 4
Managing Professional (ITILMP) or ITIL 4 Strategic Leader (ITILSL)
preferredWHAT GDIT CAN OFFER YOU:+ Full-flex work week + 401K with
company match + Customizable health benefits packages +
Collaborative teams of highly motivated critical thinkers and
innovators + Internal mobility team dedicated to helping you own
your career + Rewards program for high-performing employees Not
sure this jobs the one for you? Check out our other openings at
/careers. Do you have a friend or colleague this posting describes?
Let them know about the opportunity by clicking Share. We are GDIT.
The people supporting some of the most complex government, defense,
and intelligence projects across the country. We deliver. Bringing
the expertise needed to understand and advance critical missions.
We transform. Shifting the ways clients invest in, integrate, and
innovate technology solutions. We ensure today is safe and tomorrow
is smarter. We are there. On the ground, beside our clients, in the
lab, and everywhere in between. Offering the technology
transformations, strategy, and mission services needed to get the
job done. GDIT is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Bossier City , ServiceNow Engineer, Other , Bossier City, Louisiana
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