Service Desk, Desktop Sppt with Security Clearance
Company: Advanced Software Design
Location: Bossier City
Posted on: January 9, 2021
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Job Description:
ASD is looking for Service Desk Specialists and Watch Officers
who holds TS/SCI /Poly Clearance for positions located in Annapolis
JCT, Colorado Springs, Co, Bossier LA. Multiple Shifts - Day, Swing
(0500-1300, 1400 -2200, ), and Night Shift (2200 to 0600). DIA
Program Position descriptionResolves technical problems and answers
queries by telephone or self-service ticket in support of internal
and/or outside customer computer hardware, software, network,
system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing
historical database records. May route calls to product line
specialists, application, or system support specialists. Maintains
and updates records and tracking databases. Alerts management to
recurring problems and patterns of problems. *This position does
require employees to work one weekend day a month.Essential job
functions--- Provides first contact and incident resolution to
customers with H/W, S/W and application problems includes both
customer telephone support as well as electronically submitted
requests--- Provides polite and customer friendly service support
for problem resolution--- Attempts to resolve as many incidents
during the first contact, or at Tier 1. Efficiently escalates
incidents to higher Tier II or Tier III when required--- Documents
incident status and solutions in incident database tools---
Possesses current working knowledge of computers, printers, laptops
and common windows applications--- Works through various types Tier
II issues with telephone assist--- Provides answers to Frequently
Asked Questions or solutions to common problems as part of a
customer self-help capabilityQualifications--- AA/AS degree or
equivalent & 2+ year's related experience--- Active TS/SCI
clearance required with Poly (preferred) --- Security+ or other
technical certification to meet 8570 compliance preferred.
Keywords: Advanced Software Design, Bossier City , Service Desk, Desktop Sppt with Security Clearance, Other , Bossier City, Louisiana
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