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Service Desk, Desktop Sppt with Security Clearance

Company: Advanced Software Design
Location: Bossier City
Posted on: January 9, 2021

Job Description:

ASD is looking for Service Desk Specialists and Watch Officers who holds TS/SCI /Poly Clearance for positions located in Annapolis JCT, Colorado Springs, Co, Bossier LA. Multiple Shifts - Day, Swing (0500-1300, 1400 -2200, ), and Night Shift (2200 to 0600). DIA Program Position descriptionResolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. *This position does require employees to work one weekend day a month.Essential job functions--- Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically submitted requests--- Provides polite and customer friendly service support for problem resolution--- Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required--- Documents incident status and solutions in incident database tools--- Possesses current working knowledge of computers, printers, laptops and common windows applications--- Works through various types Tier II issues with telephone assist--- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityQualifications--- AA/AS degree or equivalent & 2+ year's related experience--- Active TS/SCI clearance required with Poly (preferred) --- Security+ or other technical certification to meet 8570 compliance preferred.

Keywords: Advanced Software Design, Bossier City , Service Desk, Desktop Sppt with Security Clearance, Other , Bossier City, Louisiana

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