Service Desk Specialist III (MUST HAVE active TOP SECRET clearance)

Company: Louisiana Economic Development
Location: Bossier City
Posted on: March 18, 2020

Job Description:

GDIT seeks a Service Desk Specialist III (MUST HAVE active TOP SECRET clearance).Required QualificationsActive TOP SECRET clearanceAssociate's degree in a related field or equivalent experienceIAT Level II certification (i.e. CompTIA Security+)--or ability and willingness to obtain w/i 120 days of employment3 years or more of related experience as a technical customer service technician, help desk technician, system or network administrator or other technical support roleYou'll need to have:Current working knowledge of computers, printers, laptops and common windows and MAC applicationsStrong interpersonal, communication, influence, and customer relationship skillsAn ability and willingness to work shift work as needed including a minimum of one overtime shift (1 weekend day each month)Even better if you haveAn active TS/SCI with a favorable CI polygraphA day in the life of a help desk specialist:Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systemsFollows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frameLogs and tracks inquiries using a problem management database and maintains historical records and related problem documentationAnalyzes and evaluates inquiry/problem reports and makes recommendations to reduce impact to agreed upon SLA'sDocuments incident status and solutions in incident management database toolsProvides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capabilityDiagnoses, identifies, isolates, and analyzes trends utilizing historical database recordsRoutes calls to product line specialists, application, or system support specialists as appropriateMaintains and updates records and tracking databases.GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results.Delivering Next Generation IT SolutionsWe deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.Committed to Our Country and CommunitiesWhether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge.Join UsAs an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. - provided by Dice

Keywords: Louisiana Economic Development, Bossier City , Service Desk Specialist III (MUST HAVE active TOP SECRET clearance), Other , Bossier City, Louisiana