Customer Order Management Representative

Company: Compunnel, Inc.
Location: Nashville
Posted on: January 14, 2026

Job Description:

Job Description Job Description POSITION DESCRIPTION This Customer Order Management Representative hybrid role is responsible for managing assigned customer accounts and overseeing the entire order life cycle to ensure timely and accurate processing. The Customer Order Management Representative serves as the single point of contact for customers, providing proactive communication, resolving inquiries, and ensuring compliance with supply chain and financial requirements. This is not a call center position; instead, the role focuses on customer service, order management, and supply chain support. The ideal candidate will have strong communication skills, supply chain experience, Excel proficiency, and at least one year of relevant experience. KEY RESPONSIBILITIES Act as the single point of contact for assigned customer accounts, managing the order life cycle from new customer set-up, order entry/modification, and escalations to logistics management. Ensure orders are processed and shipped to meet agreed deadlines. Collaborate with Client's customers, parts distribution centers, manufacturing plants, and cross-functional departments to fulfill customer orders. Provide accurate documentation and continual communication throughout the order process. Take ownership of complex customer inquiries, conducting research and leveraging knowledge of client's processes to provide timely, informative responses per Service Level Agreements. Escalate complex issues to appropriate support levels, providing thorough documentation. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure compliance with export policies and compile required export/shipping documentation in line with legislation. Act as liaison between customers and manufacturing/aftermarket teams for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Support supervisors with hosting customer visits at local facilities. Prepare and distribute standard and customized internal and customer reports. Understand and apply Customer Order Management policies, procedures, and metrics. Support departmental goals and initiatives to enhance proactive customer support. Participate in and/or lead process improvement projects. QUALIFICATIONS High School Diploma or GED required; Bachelor’s degree preferred. Minimum 1 year of experience in order management, or supply chain. Experience with SOX compliance and handling credits/debits is required. Strong communication skills (verbal and written). Familiarity with supply chain processes and expectations. Proficiency in Microsoft Excel; working knowledge of other Microsoft Office applications. Strong organizational skills and ability to prioritize tasks in a fast-paced environment. Ability to work independently and collaboratively with cross-functional teams. TOP 3 SKILLS Communication Supply Chain Experience Excel Familiarity WORKING CONDITIONS Hybrid schedule: 3 days onsite, 2 days remote. Professional office environment with regular interaction with customers and internal teams. Requires consistent documentation, communication, and multitasking. Education: High School Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. Company Description Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Keywords: Compunnel, Inc., Bossier City , Customer Order Management Representative, Logistics, Transportation & Drivers , Nashville, Louisiana