Telephone and Computer Technician

Company: Bossier Parish Community College
Location: Bossier City
Posted on: May 3, 2021

Job Description:

Duties to include, but not limited to:

• Notify Supervisor of abends and equipment malfunctions, report information system problems to supervisor.
• Responds to reports of trouble or malfunctions by identifying and diagnosing the source of the problem, takes corrective action and refers major problems to appropriate personnel.
• Responds to operation questions assisting users in resolving problems or answering questions about equipment operations and procedures.
• Assist Supervisor in the acquisition, installation, implementation, modification, monitoring, and troubleshooting of software and or hardware to include using vendor-specific technical support when required.
• Assist in preparing facilities for installation of computer systems, network services and phone services.
• Assist in troubleshooting communication issues on IP networks.
• Maintains and does minor maintenance on printers, peripherals, and auxiliary equipment keeping them operational and responsive.
• Update and repair computer systems to include all related hardware, software, and operating system.
• Install and setup computers.
• Install peripherals and hardware components.
• Install and maintain network cabling as required.
• Install, maintain, and troubleshoot software applications.
• Install operating systems via various methods including pxe boot.
• Create, configure, and install VoIP phones.
• Demonstrate good communication skills with end users.
• Provides day-to-day end user support by identifying, analyzing, testing, and correcting program, machine, network, or procedural problems.
• Perform assigned tasks of increasing complexity as experience allows. - provided by Dice

Keywords: Bossier Parish Community College, Bossier City , Telephone and Computer Technician, IT / Software / Systems , Bossier City, Louisiana