BossierCityRecruiter Since 2001
the smart solution for Bossier City jobs

Computer Operator II - Technical Help Desk Specialist

Company: Louisiana Economic Development
Location: Bossier City
Posted on: September 15, 2020

Job Description:

GDIT seeks a Computer Operator II - Technical Help Desk Specialist. Required Qualifications High school diploma or G.E.D. One or more years of related experience Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth Louisiana residency within a 60 mile radius of our Bossier City facility Preferred Qualifications AAAS or equivalent in a related field of study Previous experience troubleshooting software and hardware issues (Windows and MAC OS, internet systems, and networking) Previous experience working with a contact center management database Previous experience working with a ticketing system Job Description General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will manage inbound calls in a fast paced, high energy environment to support a large federal government contract (VA ESDMS) and will be assisting customers by researching technical issues, exploring answers, and providing information and alternative solutions. If you enjoy computer science and are motivated to help others, you will find this role to be both challenging and rewarding. Highly qualified candidates will have the ability to provide "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance record, an ability to thrive in a highly structured environment, and be able to efficiently perform root cause analysis to resolve customer issues. A Day In the Life of A Computer Operator II As a Computer Operator II with GDIT you will have the opportunity to learn and grow in your IT career as you Respond to incoming service calls andor to self-service ticketing queues on behalf of our client to provide accurate and appropriate information Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved Utilize troubleshooting techniques to resolve hardware, software, and network issues Document incident status and solutions in incident database tools Diagnose, identify, isolate, and analyze problems utilizing historical database records Adhere to established levels of service Adhere to established customer service and documentation standards within required time frames Adhere to contact center scheduling during hours of operation (24 hours a day, 7 days a week). Perform clerical andor administrative duties as assigned GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems. We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results. Delivering Next Generation IT Solutions We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens. Committed to Our Country and Communities Whether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge. Join Us As an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Keywords: Louisiana Economic Development, Bossier City , Computer Operator II - Technical Help Desk Specialist, IT / Software / Systems , Bossier City, Louisiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Remote ServiceNow Senior Technical Consultant
Description: A provider of turnkey IT services has a current position open for a Remote ServiceNow
Company: VirtualVocations
Location: Tyler
Posted on: 09/23/2020

Remote Android Software Engineer
Description: A social media company has an open position for a Remote Android Software
Company: VirtualVocations
Location: Shreveport
Posted on: 09/23/2020

Remote eCommerce Technology Integration Consultant
Description: A software development company is seeking a Remote eCommerce Technology Integration Consultant.Core Responsibilities
Company: VirtualVocations
Location: Shreveport
Posted on: 09/23/2020


Telecommute Software Test Engineer
Description: A technology company is seeking a Telecommute Software Test Engineer.Core
Company: VirtualVocations
Location: Tyler
Posted on: 09/23/2020

Remote Financial Technology Support Specialist
Description: A software development company needs applicants for an opening for a Remote Financial
Company: VirtualVocations
Location: Shreveport
Posted on: 09/23/2020

Project Manager (Networking)-Computer Services
Description: Let employers find youCisco Certified Internetwork Expert CCIE Project Manager
Company: LSU Health Sciences Center-Shreveport
Location: Shreveport
Posted on: 09/23/2020

Remote Automotive Messaging Platform Senior PHP Product Developer
Description: An automotive platform is searching for a person to fill their position for a Remote Automotive Messaging Platform
Company: VirtualVocations
Location: Tyler
Posted on: 09/23/2020

Remote Drupal Developer
Description: A software development company is searching for a person to fill their position for a Remote
Company: VirtualVocations
Location: Shreveport
Posted on: 09/23/2020

Information Technology Specialist
Description: If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be (more...)
Company: Army National Guard
Location: Tyler
Posted on: 09/23/2020

Wordpress Developer
Description: Job DescriptionWORDPRESS DEVELOPER JOB DESCRIPTIONPosition: Wordpress Developer Reports to: Creative DirectorCompany: Romph Pou Agency Location: Shreveport, Louisiana remote not available JOB BRIEF Romph (more...)
Company: Romph & Pou Agency
Location: Shreveport
Posted on: 09/23/2020

Log In or Create An Account

Get the latest Louisiana jobs by following @recnetLA on Twitter!

Bossier City RSS job feeds