HR Generalist Shreveport LA
Company: Advanced Call Center Technologies, LLC.
Location: Shreveport
Posted on: April 17, 2024
Job Description:
Monday, April 15, 2024
Position SummaryUnder the general direction of the Director of HR,
provides general office support with a variety of clerical
activities and related administrative tasks for the human resources
department and site operations.
Nature and ScopePosition reports to the Manager, Human Resources.
Incumbent has routine contact with job candidates, site visitors,
company vendors, human resource staff, and all levels of employees.
Responsible for answering all incoming calls, greeting and
assisting all job candidates with the application, assessment and
selection process, assisting all site visitors, and providing
administrative support with new hire on-boarding process.
Essential Duties and ResponsibilitiesAll areas of responsibility
listed below are essential to the satisfactory performance of this
position by any/all incumbents, with reasonable accommodation, if
necessary. Any non-essential functions are assumed to be included
in 'other related duties as assigned':
- Answering all incoming calls, assisting callers or directing
calls to appropriate departments. Scheduling interviews for job
candidates with human resources and operations staff.
- Facilitate job candidate's application and assessment process.
Assist job candidates and new hires with paperwork and processing
them for new hire orientation. Assist human resources staff with
the selection and hiring processes administrative tasks. Assist in
the entry and maintenance of employee personnel records in the
HRIS
- Assists in the ordering, receiving, stocking and distribution
of office supplies. Collect and distribute company mail. Process
documentation and prepare reports relating to personnel activities
(staffing, recruitment, training, grievances, unemployment
insurance claims, performance evaluations )
- Assist in payroll preparation by providing relevant data
(absences, bonus, leaves, etc) Maintains employee confidence and
protects operations by keeping human resource information
-confidential
- Other related duties as assigned
Supervisory ResponsibilitiesThis position has no supervisory
responsibilities.
Minimum QualificationsTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education: -High School diploma/GED. Associate's degree or some
college preferred.
Experience: -Minimum of two years related administrative or
receptionist experience. Experience within a human resource
department preferred.
Skills:
- Computer, data entry and multi-line phone experience
required.
- Experience using internet, word processing, spreadsheet and
calendar software required. MS Word, Excel and Outlook experience
preferred.
- Experience entering and maintaining personnel records in an HR
information system preferred.
Certificates, Licenses, Registration: -None required
CompetencyTo perform the job successfully, an individual should
demonstrate the following competencies:
- Interpersonal Skills - Maintains confidentiality; Able to
interact with a high volume of people; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.
- Verbal Communication - Speaks clearly and persuasively in
positive and negative situations; Listens and gets clarification;
Responds effectively to questions.
- Written Communication - Writes clearly and informatively; Edits
work for spelling, grammar and accuracy; Able to read and interpret
written information.
- Problem Solving - Ability to design workable solutions to
problems in a timely manner and within an ambiguous
environment.
- Reasoning Ability - Apply common sense understanding to carry
out instructions. Ability to deal with problems involving a few
concrete variables in standardized situations.
- Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views; Gives and
welcomes feedback; Contributes to building a positive team spirit;
Puts success of team above own interest; Supports everyone's
efforts to succeed.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect
and sensitivity for cultural differences; Promotes a
harassment-free environment.
- Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.
- Quality - Completes work in timely manner; Works quickly and
efficiently. Looks for and implements process
improvements.
- Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently; Plans for additional resources; Sets goals
and objectives; Organizes and schedules tasks; Develops realistic
action plans.
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
- Adaptability - Adapts to changes in the work environment;
Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or
unexpected events.
- Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent; Flexibility
to work as required and when needed to address urgent
issues.
- Dependability - Follows instructions, responds to management
directions; Takes responsibility for own actions; Keeps
commitments; Commits to reach goals; Completes tasks on time or
notifies appropriate person with an alternate plan.
Keywords: Advanced Call Center Technologies, LLC., Bossier City , HR Generalist Shreveport LA, Human Resources , Shreveport, Louisiana
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