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VALET SUPERVISOR

Company: Caesars Entertainment
Location: Bossier City
Posted on: July 12, 2019

Job Description:

VALET SUPERVISOR *******J SUMMARY: Responsible for the day-to-day operation of the Transportation and Valet Department, ensuring that the highest level of professionalism and customer service is achieved and maintained. ESSENTIAL JOB FUNCTIONS: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Provide continuous positive coaching for development of employees and appropriate corrective action when necessary Train subordinates, providing each with the knowledge, development and appropriate direction to perform his or her responsibilities Ensure timely and accurate performance appraisals and accurate work history entries Ensure that employees are scheduled appropriately to meet fluctuating business demands Ensure that employees are operating property and customer vehicles safely and in accordance with applicable laws Ensure that departmental service initiatives are followed through and strictly adhered to throughout their assigned shift Ensure that customer issues are addressed in an effective and courteous manner Ensure that appropriate service recovery measures are applied to ensure customer satisfaction Handle vehicle damage and theft complaint reports in accordance with department policy and in conjunction with the Security and Risk Management Departments Coordinate maintenance of property-owned vehicles Ensure that the appearance and condition of the entire Transportation fleet, including work environment is maintained at the highest level Demonstrate high levels of Spotlight on Service skills on a consistent basis Delight our guests with outstanding service Flexible and receptive to change in work environment and procedure Check e-mail and personal mailbox for important communication and transportation requests Participate in departmental and property-wide discussions, meetings, and service initiatives participative member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions Raise and maintain employee morale to the highest possible level Exhibit sound decision-making with emphasis on motivating team and maintaining high morale Conduct regular meetings with your shift and team to keep team members informed relative to financial, customer service and employee metrics performance Proactive with incidents and issues ensuring resolution with employees Communicate professionally with all shifts, teams and supervisors to ensure uniformity of the department Assist with on and off-property transportation needs Comply with Federal Motor Carrier Safety Administration Regulations for passenger carrier operations Comply with U.S. Department of Transportation Drug and Alcohol testing programs established for safety-sensitive positions Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions Adhere to regulatory, departmental and company policies/procedures in an ethical manner Perform other duties as assigned by Management. EDUCATION & EXPERIENCE High School or GED required Associate degree from an accredited educational institution preferred One year supervisory experience required Three years' experience in Valet operations, transportation, vehicle maintenance, or fleet management preferred Must be able to present a valid Louisiana driver's license record with no moving violations or traffic citations in the past 5 years. Ability to drive and operate all types of passenger vehicles and light trucks required Ability to drive vehicles with manual transmissions required Must pass Super LAP MUST DEMONSTRATE THE FOLLOWING ESSENTIAL KNOWLEDGE & SKILLS: Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Experience with money handling and electronic cash register operation preferred Excellent oral and written communication skills Excellent interpersonal skills Ability to handle multiple priorities in a fast-paced environment Ability to work independently Neat, professional appearance with excellent personal hygiene Documented teamwork behaviors and attitudes PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to maneuver to all areas of the casino and surrounding property Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to operate in mentally and physically stressful situations Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke Must be able to have exposure to outdoor weather situations Must be able to work a flexible schedule including weekends, evenings and holidays Caesars reserves the right to make changes to this job description whenever necessary. Louisiana-Bossier City-Horseshoe Bossier City Regular

Keywords: Caesars Entertainment, Bossier City , VALET SUPERVISOR, Hospitality & Tourism , Bossier City, Louisiana

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