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Customer Service I (Call Center Rep.) - Spanish/English Bi-lingual

Company: Louisiana Economic Development
Location: Bossier City
Posted on: April 9, 2019

Job Description:

GDIT seeks Customer Service I (Call Center Representatives) - SpanishEnglish Bi-lingual Encouraged to Apply. Required Qualifications High school diploma or G.E.D. Zero or more years of customer service or other telephone experience Experience working with fax machines, computer software, and telephone technology Preferred Qualifications 1 or more years previous call center background highly preferred Must be able to obtain and maintain government security clearance pass drug screen, creditcriminal background check Previous experience troubleshooting software and hardware issues (Windows and MAC OS, internet systems, and networking). Ability to speak, read, and write Spanish fluently General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of call center professionals. Candidates hired for this role will manage inbound calls in a call center environment to support a large federal government contract and will be assisting customers by researching issues, exploring answers, and providing information and alternative solutions. If you enjoy helping others, you will find this role to be both challenging and rewarding. The qualified candidate will be handling incoming customer service phone calls professionally, providing "world class" customer service along with accurate and appropriate information to every caller. Must have excellent attendance and be able to control customer call time. Essential Job Functions Answers incoming phone calls on behalf of client provides accurate and appropriate information to callers. Places outbound customer service or customer satisfaction calls, as required by client. Completes call guides gathers and verifies required information. Attends telephone skills and program information training sessions adheres to established levels of service. Adheres to established customer service and documentation standards within required time frames. Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation(24 hours a day, 7 days a week). Performs clerical or administrative duties as assigned. GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems. We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results. Delivering Next Generation IT Solutions We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens. Committed to Our Country and Communities Whether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge. Join Us As an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Keywords: Louisiana Economic Development, Bossier City , Customer Service I (Call Center Rep.) - Spanish/English Bi-lingual, Hospitality & Tourism , Bossier City, Louisiana

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