Hotel Front Desk Agent- Full Time
Company: HORSESHOE BOSSIER CITY
Location: Bossier City
Posted on: November 24, 2022
JOB SUMMARY:Provides aggressive hospitality in a friendly manner
in accordance with the Caesars Service Cycle and FOCUS. Greets and
assists each guest in a friendly and courteous manner when checking
them in and checking them out. Provides information and directions
to guests regarding all services available on property. Constantly
seeks ways to improve friendly, helpful service, and reduce
customer wait time to positively impact department's customer
service ratings.GENERAL REQUIREMENTS: High school diploma or
equivalent required. Superior customer service skills required.
Experience in data entry and dealing with the public is required.
Career interest within the hospitality field or related industry is
preferred. Computer usage skills required. Proficiency in Microsoft
Word, Office 97, Outlook, Excel, and LMS system knowledge is
preferred. Must be able to get along well with co-workers and work
as a team. Must be able to work a flexible schedule including
nights, weekends, and holidays as necessary. Professional
appearance and demeanor required. Strong interpersonal skills are
required. Must be able to read, write, speak and understand
English.ESSENTIAL JOB FUNCTIONS: Greets and welcomes customers with
a smile, and takes pride in being a Caesars team member. Serves as
Hotel representative and customer service role model for other
employees. Understands, values, and supports the Caesars' mission
statement. Knows special events, promotions, and player programs.
Resolves customer issues according to the FOCUS Handling Problem
Situations model, using Service Recovery tools. Constantly seeks
ways to improve friendly, helpful service, and reduce customer wait
time to positively impact department's customer service ratings.
Responsible for the accurate check-in and checkout of guests.
Ensures that all guest contact is courteous, informative, and
thorough. Ensures that Housekeeping cleans all rooms prior to
issuing keys. Responsible for posting charges, settling folios for
individuals, groups and due-outs communicated through Housekeeping.
Receives cash, credit cards, and comps in payment, obtaining proper
approval and authorization. Maintains an operating bank, renders
bills, and issues change. Provides reservations for Casino/Hotel
guests, which includes restaurants, and special events on property.
Ensures the timely delivery of all messages, mail, and packages
left for guests and departments within the Hotel/Casino. Works
closely with Executive Host to ensure that all complimentary and
high-end amenity offerings are provided consistent with the agreed
upon arrangements. Ensures guests' problems or complaints are
resolved in a prompt, courteous, and efficient manner using Service
Recovery tools. Maintains knowledge of hotel, community, and
Special Events to provide guests with superior service.
Demonstrates a positive and enthusiastic demeanor to guests, both
internal and external at all times.DEMANDS NECESSARY TO COMPLETE
ESSENTIAL JOB FUNCTIONS:PHYSICAL & MENTAL: Must be able to stand
for long periods. Must be able to bend, stoop, crouch, kneel,
twist, balance, and work at a desk. Must be able to lift and carry
up to 25 pounds. Responds to visual and aural cues. Must have
manual dexterity to be able to operate the following equipment:
computer, telephone, photo copy machine, fax machine, ten key
embosser, printer, and bar encoder.WORK ENVIRONMENT: Must be able
to move in and around the Casino/Hotel areas and front desk areas
through the entire shift. Must be able to respond calmly and handle
many customer demands in a fast paced environment Must be able to
tolerate areas containing second hand smoke.CAESARS RESERVES THE
RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER
NECESSARY.Job Type: Full-timePay: From $12.00 per hourBenefits:
401(k) Dental insurance Employee assistance program Employee
discount Health insurance Paid time off Vision insuranceSchedule: 8
hour shift Day shift Evening shift Holidays Monday to Friday Night
shift Weekend availabilityEducation: High school or equivalent
(Preferred)Experience: Hotel experience: 1 year (Preferred)Work
Location: One location
Keywords: HORSESHOE BOSSIER CITY, Bossier City , Hotel Front Desk Agent- Full Time, Hospitality & Tourism , Bossier City, Louisiana
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