Customer Service Technician

Company: GD Energy Products
Location: Bossier City
Posted on: June 18, 2022

Job Description:

Job DescriptionGD Energy Products – New Name, Same LegacyThe company you have known as Gardner Denver High Pressure Solutions has a new name – GD Energy Products. Now for more than 160 years, we have made it our business to lead the industry with unmatched products and services; and I can promise that while our identity may change, deep down, who we are as a company never will. GD Energy Products is looking for a Customer Service Technician to work in Bossier City, LA.When joining GD Energy Products, you will be eligible for many of our competitive benefits, including: vacation, 401K matching, paid holidays, sick days, full medical/dental/vision benefits, short/long term disability, maternity/paternity leave and many more!Job Summary:The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Supervisory Responsibilities:

• NoneDuties/Responsibilities:
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned. Required Skills/Abilities:
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.Education and Experience:
      • High school diploma or equivalent.
      • Customer service experience required.Physical Requirements:
        • Prolonged periods sitting at a desk and working on a computer.
        • Must be able to lift up to 15 pounds at times. GD Energy Products is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance. For more information about your rights under the law, see http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Keywords: GD Energy Products, Bossier City , Customer Service Technician, Hospitality & Tourism , Bossier City, Louisiana