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Customer Service Specialist

Company: General Dynamics
Location: Bossier City
Posted on: November 12, 2021

Job Description:

Responsibilities for this Position Location: USA LA Bossier City - 301 Benton Rd (LAS005) Full Part/Time: Full time Job Req: RQ103651 Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Confidential Public Trust/Other Required: Other Job Family: Customer Service Job Description: Essential duties and responsibilities: * Contribute positively to a work environment that is flexible, adaptable, and team-based * Provide, receive, and seek feedback in a positive manner to encourage team building * Participate in the development and attainment of team and operational goals. * Perform special projects and assignments as needed * Acquire, demonstrate, and apply effective leadership skills * Maintain quality expectations as outlined by management * Monitor and report workloads on a daily/weekly/monthly basis * Prioritize workloads to ensure timeliness/quality standards are met * Respond to incoming inquiries, telephone and/or written, from providers * Research and resolve inquiries in a professional, timely, and accurate manner * Document all inquiry activities in the appropriate reporting system * Knowledgeable in all major NPI and TPGS operating systems * Identify processing deficiencies and initiate corrective actions * Suggest ways to improve work processes * Be prompt, present, and actively participate in required meetings and training * Complete assessments in a timely manner and to meet/exceed standards as outlined by management * Seek learning opportunities Education and experience: * High school diploma or GED * Minimum six (6) months customer service experience preferred Language ability: * Excellent communication skills: verbal and written * Comprehensive reading and interpretive skills * Maintain professional telephone etiquette in a variety of call situations Mathematical ability: * Basic mathematical skills preferred Reasoning ability: * Research, analytical and problem solving skills * Ability to organize and prioritize workload Computer skills: * Basic PC skills * Keyboard skills (typing, 10-key, alpha/numeric) * Proficient in Microsoft Office: Word, Excel, PowerPoint, etc. Preferred qualifications: * Working knowledge of NPI regulations * Working knowledge of processing systems * Understanding of basic customer regulations * Ability to work both independently as well as in a team environment * Ability to assess workload, meet deadlines, and adjust as needed. Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally required to reach with hands and arms; frequently required to talk or hear; and regularly required to sit and use hands. The employee may occasionally be required to lift up to 10 pounds. Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office environment; moderate noise. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Telecommuting 100% Work Location: USA LA Bossier City Additional Work Locations: This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement. \n\nWe are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.\n\nGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics, Bossier City , Customer Service Specialist, Hospitality & Tourism , Bossier City, Louisiana

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