Service Manager

Company: Avature
Location: Shreveport
Posted on: April 22, 2024

Job Description:

Pliler International is looking for our next dynamic leader at our Shreveport, LA location. We are seeking a Service Manager to run our Heavy-Duty Truck Service Shop. If you are looking for an amazing career with a growing company and have the leadership skills, we are looking for then apply here!

The Service Manager is a key member of our truck management team and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department, building and leading a team of Technicians to a productive and motivated environment, ensuring satisfied customers, and promoting our products and truck services.

Pliler International is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving NW Louisiana and surrounding area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We are interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

We are a family-owned company that was incorporated in 1986 with strong ties to our community. Most of our employees have 10 plus with us and have moved up through the company. We pride ourselves on hiring great talent that will want to grow with our company and develop a lasting career. We always try to promote from within to give those people who strive to do more a chance to do so. We work in a low stress but highly effective environment, keeping customer satisfaction at our core. We offer onsite and offsite training to give everyone the tools to succeed!

"Our core value is building and maintaining long term relationships with our customers. In order to do that we must conduct business in such a way that these same people will want to come back and deal with us again and again." ols to s

Responsibilities:

• Develop and oversee the annual operational budget for the service department.
  • Employ suitable reporting and tracking systems to oversee and regulate departmental performance.
    • Supervise technicians' daily productivity reports and associated payroll records.
      • Cultivate and sustain positive working relations with customers to foster repeat and referral business.
        • Foster and uphold positive working partnerships with vocational and technical schools to improve personnel recruitment efforts.
          • Create pricing guides and maintenance menus for routine labor operations.
            • Institute and uphold a 72-hour follow-up with customers to validate satisfaction with the service.
              • Manage reporting systems as mandated by general management and corporate personnel.
                Benefits:
                
                Our commitment to employee welfare is reflected in our benefits package, featuring Medical, Dental, Vision Insurance and a 401k Plan to secure their health and financial future. With paid time off and vacation it allows our team members to recharge and enjoy well-deserved breaks.
                
                Benefits:
                
                • 401(k)
                • 401(k) matching
                • Dental insurance
                • Employee discount
                • Health insurance
                • Life insurance
                • Paid time off
                • Vision insurance
                  Basic Qualifications:
                  
                  • High school diploma.
                  • Two years' service department experience in a commercial dealership environment.
                  • Valid Commercial Driver License

Keywords: Avature, Bossier City , Service Manager, Executive , Shreveport, Louisiana