Boat Service Manager

Company: Bass Pro, LLC
Location: Bossier City
Posted on: March 15, 2023

Job Description:

POSITION SUMMARY:Under the supervision of the Boat Manager, manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.ESSENTIAL FUNCTIONS:

• Support the Boat Manager in the achievement of the departments or dealership's financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provide daily supervision and direction to the associates in the Service Department.
• Schedule and assign all service, rigging and warranty work orders; ensure work orders are completed to the customer's satisfaction on a timely basis.
• Maintain and constantly strive to increase associate productivity.
• Maintain a safe, clean and secure work environment.
• Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Assist the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and make recommendations for selection; coordinate training; consult with Boat Manager and give input on preparation of performance appraisals; prepare weekly work schedules; coach and motivate associates to promote positive customer relations and a productive team-oriented work environment.
• Resolve customer and associate opportunities with Boat Manager.
• Assist the Boat Manager with coordination of all "Special Events" to include Boat Shows, Classic events and / or other on or off-site promotional activities.
• Manage and ensure accuracy of unit and parts inventories.
• Ensure warranty claims are created, submitted and warranty payments received on a timely basis.
• Ensure products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
• Assist the Boat Manager in executing other Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.
• ALL OTHER DUTIES AS ASSIGNEDEXPERIENCE/QUALIFICATIONS:
  • Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plusKNOWLEDGE, SKILLS AND ABILITY:
    • Ability to calculate figures and amounts such as discounts, commissions, and percentages
    • Ability to read and analyze certain reports
    • Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
    • Ability to conduct meetings and presentations to groups
    • Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
    • Demonstrated strong interpersonal skills
    • Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate StaffTRAVEL REQUIREMENTS:
      • n/aINDEPENDENT JUDGEMENT:
        • Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.PHYSICAL REQUIREMENTS:
          • Regularly performs computer work, walks and stands.
          • Occasionally sits and lifts up to 50lbs.Full Time Benefits Summary:Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
            • Medical
            • Dental
            • Vision
            • Health Savings Account
            • Flexible Spending Account
            • Voluntary benefits
            • 401k Retirement Savings
            • Paid holidays
            • Paid vacation
            • Paid sick time
            • Bass Pro Cares Fund
            • And more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.Reasonable AccommodationsQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.Bass Pro Shops

Keywords: Bass Pro, LLC, Bossier City , Boat Service Manager, Executive , Bossier City, Louisiana