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TSS Platforms Director - Cloud Services

Company: General Dynamics Information Technology
Location: Bossier City
Posted on: January 8, 2022

Job Description:

We are GDIT. We build cutting-edge applications for the most complex government, defense, and intelligence projects across the country. Bring your creativity to help us find simple solutions to complex problems and play an essential part in preparing our nation for the future! GDIT Technology Shared Services (TSS) is your place! You make it your own by bringing your ideas and unique perspective to our culture. By owning your opportunity at GDIT, you are helping us ensure today is safe and tomorrow is smarter. At GDIT, people are our differentiator. As a Director of Cloud Services supporting Platform Services, you will perform the following responsibilities in this leadership role: Operational Leadership:

  • Leads all aspects of the Cloud Services team including design, engineering, implementation, and operations of GDIT's Technology Shared Services (TSS) Managed Service Provider (MSP) cloud offering
  • Works with senior management and GCIO (Ent IT and TSS) IT personnel including architects to ensure business alignment
  • Defines architectural guidelines and implements service monitoring across all platforms to ensure high availability and disaster recovery capability of critical systems
  • Leads, develops and mentors a team of cloud architects, engineers, admins, and business operators
    • Assess talent and diagnoses gaps
    • Determines IT workforce planning needs
    • Identifies specifics workforce strategies for upskilling, cross-skilling, and succession planning
    • Implements IT workforce management for task and assignment management
    • Continuously Monitors KPIs and utilization for ensuring IT Service Management
    • Directs teams leading issue resolution support, including II and III level support for operations Business Management:
      • Consults with offering consumers to assess and anticipate current and future requirements and develops a long-term action plan
      • Collaborates broadly to support internal and customer business development activities example being request for information (RFI), request for proposals (RFP), notional scheduling, and rough order of magnitude (ROM) estimates
      • Works with stakeholders to continually optimize the governance and decision-making processes
        • Manage budget and make informed and dynamic investment prioritization decisions
        • Develops service-level agreements
        • Partners with Business Operations Director to provide staffing metrics relating labor and cost forecasts for the Cloud Services organization and ensures organization is accountable for accurate time and cost accounting
        • Builds, maintains partnerships across GDIT Divisions, GD business units to promote TSS Cloud Service offerings both internally and externally to support customer missions
        • Champions TSS's Move 2 Cloud capability through support of RFI, RFP, and ROM activities, customer demonstrations, engagement execution (Discover & Assess, Plan & Migrate, Operate & Optimize)
        • Meets or exceeds growth targets for established and new cloud service offerings
        • Partners with TSS Cybersecurity to develop and maintain product/capability roadmap specifically for TSS MSP cloud environments
        • Participates in leading industry forums to represent TSS business interests and supports development of customer-centric business solutions.
        • Keeps abreast with evolving threats/risks, industry trends and works to implement best practices in the organization
        • Coordinates with business, data, and architects (GCIO/DCS/Divisions) to align roadmaps, avoid duplication, and identify inter-dependencies
        • Defines, tracks, and communicates specific KPIs to improve adoption and guide continuous improvement efforts
        • Works with Supply Chain to manage vendor relationships and aligns vendor products/services with enterprise strategy and business objectives
        • Implements industry standards service delivery and development methodologies, including ITIL v4 best practices within services to increase its responsiveness and growth Business Transformation
          • Collaborates with business partners to transition Ent IT or business-led technology experiments to the TSS teams for scaling, wherever feasible
          • Recommends business process changes for better adoption of services
          • Identifies and evangelizes business and technology trends that can improve business outcomes Skills
            • An ability to motivate and manage a team of staff supporting the organization's goals and an ability to lead the process of developing a platform vision for the future
            • An ability to cultivate and build collaborative working relationships with a broad range of enterprise and GDIT customer/program stakeholders
            • A well-developed understanding of and appreciation for business needs and a commitment to leading his/her team in delivering high-quality, prompt, and efficient service to the business
            • A understanding of and appreciation for Technology Shared Services organizational mission, values, and goals and consistent application of this knowledge
            • Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
            • An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative, and actionable manner
            • A working knowledge of the following areas of technical expertise: system design and architecture, ITIL and IT Service Management, organizational change management, and IT financial management Required Experience
              • Over ten years of experience in IT platforms, systems, and work IT service delivery management
              • Extensive experience in IT service delivery via KPIs, strategic planning, budgeting, and allocation Education Requirements BA/BS, 5+ years experience required. Prefer a minimum of a Bachelor's or master's degree in computer science, management information systems, business administration, or related discipline preferred.

                May communicate with internal stakeholders and external clients to meet strategic business needs.

                - COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Bossier City , TSS Platforms Director - Cloud Services, Executive , Bossier City, Louisiana

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