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ITC # 2959 Information Systems Manager

Company: General Dynamics Information Technology
Location: Bossier City
Posted on: April 8, 2021

Job Description:

The Candidate will have the responsibilities in Operational Leadership including:

  • Manage the IT Service Delivery team with a span of control extending to all contractual obligations for the program
  • Account for overall service delivery from multiple tracks (MNS, Wintel, Virtualization, Unix, DB, Storage, Backup, Service Desk, DC Ops, etc.)
  • Build and maintain customer relationships, meeting customer expectations and achieving targeted CSAT
  • Effectively monitor, control, and deliver services within agreed SLAs utilizing different methodologies, tools, and ITIL processes
  • Implement processes to identify, predict, and correct potential issues that interrupt business activities and/or decrease efficiency and production handling escalations in a timely fashion
  • Manage Service Operations
  • Ensure a standardized service for all customers by ensuring standardized processes
  • Manages assigned staff which may include subordinate supervisors.
  • May manage the development of policies and procedures and ensures their conformance with the departments goals and company/customer objectives.
  • Manages the development and administration of schedule and performance requirements; may have budget responsibilities.
  • Manages and prioritizes information systems needs and analyzes project costs and feasibility.
  • Keeps well-informed of new technologies and industry best practices and trends and then plans and advises for implementation.
  • May oversee ordering process to effectively and economically meet objectives.
  • Manages vendor relationships and billing reconciliations.
  • Provides guidance and solutions to ensure the information systems needs align with the strategic departmental initiatives.SCOPE: Manages or supervises medium to large sized team consisting of multiple disciplines.
    QUALIFICATIONS: Required skills and experience:
    • BA/BS (or equivalent experience), 5+ years of experience (Degree in Computer Science, Engineering or related area is preferred)
    • Active SECRET clearance
    • DoD 8570 IAT LEVEL II compliant (minimum Security+)
    • Experience with Windows Server OS 2012 and above or Linux/Red Hat OS
    • Excellent communication skills with demonstrated experience delivering presentations to diverse audiences at various levels of an organization
    • Ability to directly manage clients for distributed service delivery, experience in customer management as well as vendor management, services review with customer
    • Ability to meet dynamic customer expectations by constantly innovating new ways of service delivery within the project constraints (budget/manpower) by enhancing productivity and implementing cost effective solutions
    • Experience in IT projects planning, execution and control
    • Expertise in reviewing projects progress / performance, establishing milestones, and ensuring delivery on time.
    • Demonstrated experience in people management - resources management, quality review, workload analysis, future goal setting, performance review, setting growth paths, etc.
    • A strong understanding of business processes and expertise in managing operations following the ITIL processesDesired skills and experience:
      • Experience with Cloud Computing, active cloud certification in AWS, Google or Azure (AWS Preferred)
      • Cloud migration experience
      • Advanced degree.Skills and Attributes:
        • Excellent listening and interpersonal skills
        • Strong written and verbal communication skills
        • Strong attention to detail and requirements
        • Motivated team player We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Bossier City , ITC # 2959 Information Systems Manager, Executive , Bossier City, Louisiana

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