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Director Platform Services ITC

Company: General Dynamics
Location: Bossier City
Posted on: March 22, 2020

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Director Platform Services joining our team to support our Technology Shared Service team at Bossier City, LA.At GDIT, people are our differentiator.The Technology Shared Service (TSS) Director, Platform Services reports directly to the Vice President of TSS and leads the Platform Engineering, Systems Administration, IT Operations Management, and Data Center Operations. The director leads a team of professionals responsible for the planning, architectural design, development and operation of platform services required to deliver necessary features, performance, and availability to support enterprise and customer business activitiesThe director is also the end-to-end platform offering leader and is accountable for its strategy, design, development, enhancement, delivery, pricing and cost recovery. In this role he/she ensures that the platform offering is developed and maintained using sound business and technology management practices and it supports business transformation by enabling new capabilities.Operational Leadership:Leads all aspects of the platform team including design, engineering,, implementation, and operations for the GDIT enterprise and TSS platformWorks with senior management and GCIO (Ent IT and TSS) IT personnel including architects to ensure business alignmentDefines architectural guidelines and implements service monitoring across all platforms to ensure high availability and disaster recovery capability of critical systemsDirects a large number of complex IT initiatives across multiple locationsLeads, develops and mentors a team of architects, engineers, admins, and business operatorsAssess talent and diagnoses gapsDetermines IT workforce planning needsIdentifies specifics workforce strategies for upskilling, cross-skilling, and succession planningImplements IT workforce management for task and assignment managementContinuously Monitors KPIs and utilization for ensuring IT Service ManagementCreates TSS wide platform homeroom that supports operational and offering wide General, Functional, and People objectivesDirects teams leading issue resolution support, including II and III level support for operationsBusiness Management:Consults with offering consumers to assess and anticipate current and future requirements and develops a long-term action planCollaborates broadly to support internal and customer business development activities example being request for information (RFI), request for proposals (RFP), notional scheduling, and rough order of magnitude (ROM) estimatesWorks with stakeholders to continually optimize the governance and decision-making processesManage budget and make informed and dynamic investment prioritization decisionsDevelops service-level agreementsWorks with TSS Director of Strategy to define:pricing models based on an understanding of benchmark service levels and prices in the industrydetermine the right cost model and facilitates demand planning and management conversationsTechnology ManagementParticipates in leading industry forums to represent TSS business interests and supports development of customer-centric business solutions.Keeps abreast with evolving threats/risks, industry trends and works to implement best practices in the organizationCoordinates with business, data, and architects (GCIO/DCS) to align road-maps, avoid duplication, and identify inter-dependenciesDefines, tracks, and communicates specific KPIs to improve adoption and guide continuous improvement effortsWorks with Supply Chain to manage vendor relationships and aligns vendor products/services with enterprise strategy and business objectivesImplements industry standards service delivery and development methodologies, including ITIL v4 best practices within services to increase its responsiveness and growthBusiness TransformationActs as the point of contact for platforms and works closely with Ent IT business relationship managers and other functional leads as requiredCollaborates with business partners to transition Ent IT or business-led technology experiments to the TSS teams for scaling, wherever feasibleRecommends business process changes for better adoption of servicesIdentifies and evangelizes business and technology trends that can improve business outcomesSkillsAn ability to motivate and manage a team of staff supporting the organization's goals and an ability to lead the process of developing an platform vision for the futureAn ability to cultivate and build collaborative working relationships with a broad range of enterprise --and GDIT customer/program stakeholdersA well-developed understanding of and appreciation for business needs and a commitment to leading his/her team in delivering high-quality, prompt, and efficient service to the businessA understanding of and appreciation for Technology Shared Services organizational mission, values, and goals and consistent application of this knowledge (see screenshots below)Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate oneAn ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative, and actionable mannerA working knowledge of the following areas of technical expertise: system design and architecture, ITIL and IT Service Management, organizational change management, and IT financial managementExperienceOver ten years of experience in IT platforms, systems, and work IT service delivery managementExtensive experience in IT service delivery via KPIs, strategic planning, budgeting, and allocationEducation RequirementsBA/BS, 5+ years experience required. Prefer a minimum of a Bachelor's or master's degree in computer science, management information systems, business administration, or related discipline preferred.

Keywords: General Dynamics, Bossier City , Director Platform Services ITC, Executive , Bossier City, Louisiana

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