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MARKET ENGINEER II( IT TECH/ENGINEER)

Company: Caesars Entertainment
Location: Bossier City
Posted on: December 5, 2019

Job Description:

MARKET ENGINEER II( IT TECH/ENGINEER) 19000CAA JOB SUMMARY: Performs complex problem determination and resolution and records all trouble situations reported to I.T. Provides specialized technical problem solving and problem resolution skills. GENERAL REQUIREMENTS: Bachelor of Science degree in Computer Science or related fields or equivalent experience. Background Supervisory experience in a technical computer support environment preferred. Some training in the data processing field beneficial. Minimum five (5) years' experience within Information Technology, with at least three (3) years advanced technical support. Strong personal computing skills. Demonstrated advanced level technical skills in all platforms; an understanding of multiple operating systems, transaction processing systems, architecture, client/server technology, communications protocols, and various types of computer workstation equipment and messaging systems. Demonstrated intermediate-level skills on all platforms. Knowledge of computer system installation, troubleshooting, problem determination, and restoration techniques. Advanced knowledge of networking technologies, electronic hardware and software, real-time systems, and mission-critical systems. Excellent technical communication skills and proven expertise in dealing with user problems and vendor relationships. Advanced knowledge of Property I.T. operations help desk, and user environments. Intermediate business management, systems operations management, and project management skills. Advanced analytical and problem solving skills. Excellent customer service skills. Must be well organized and detail oriented and be able to perform many tasks at one time. Available to work in a 24 hour, 7 day a week environment. Ability to lead and motivate employees working in a high-pressure, fast paced environment. ESSENTIAL JOB FUNCTIONS: Assists in the preparation and control of the departmental budget and capital expenditure requests. Reviews and analyzes department cost against plan and prepares variance explanations as needed. Ensures all lease and maintenance invoices are paid on time. Resolves invoice discrepancies with vendors. Hires and supervises Support Technician and Support Specialists I & II. Develops standards for I. T. Operations performance and methods to assure compliance to those standards and methods. Counsels, guides, and instructs personnel in the proper performance of their duties. Performs employee performance planning, appraisal and reviews for all employees. Maintains timely work history entries on all employees' performance. Recommends changes in hiring, promotion, demotion and termination. Recommends wage and salary adjustments for personnel with established limits. Leads workflow for appropriate shifts including meeting timelines, scheduling jobs, and documenting completion of tasks. Responds to telephone help calls and ensure that all client/user support calls and service requests are handled or escalated in a timely manner. Provides advanced support for all systems including software and hardware for all platforms, problem determination/isolation, analyzing problem data, performing data analysis, documenting findings, escalating complex problems to the appropriate I.T. staff or service vendors and communicating final resolution to clients and users. Ultimately responsible for completion and documentation of all assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for client/user requests, system backups, printing, routing, and other duties. Responsible for monitoring service and project support to achieve maximum quality commitment to clients/users. Develops, implements, and communicates procedures, which insure minimum down time and prompt recovery of failed computer systems, applications and database components which have a direct effect on customer service to Harrah's customers and guests. Ensures the latest procedures and documentation for all platforms are maintained. Performs advanced technical tasks on all platforms. Uses the help desk application (Applix) to track and close all client/user calls/problems reported to I. T. Ensures the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition. Provides one-on-one training for all support staff and clients/users. Responsible for the Change Management practices on property systems. Responsible for administering property LAN file servers. Guides and instructs assigned personnel in the proper performance of their duties. Provides input to the department management for periodic performance reviews by completing first draft of employee's review. Delegates projects effectively to others. Assists in development of internal procedures and ensure that all procedures that support the property's computer systems are performed according to standards. Performs tasks at the direction of department Management. Analyzes system performance to ensure optimum system performance; report performance issues as needed. Manages department-driven or property-driven projects. Maintains the confidential nature of matters pertaining to company records, policies, and customer lists. Ensure reports containing sensitive data as determined by management are shredded. Maintains a log of all system downtime and report all extended downtime to the supervisor and/or manager. Performs all duties in a manner that ensures the I.T. Department will meet or exceed the measurable objectives for service level to clients/users and system availability. Maintains property technical asset inventory. Keeps abreast of current trends and technologies in the industry. Identifies and correct I.T. system security gaps and violations. Maintains department work schedule and notify department management of personnel and attendance issues. Assists department management with scheduling systems downtimes and loading new versions of operating systems, patches, etc. Documents updates or changes to productions programs, files and databases to ensure integrity of the systems and staff understanding of the changes. Provides input to department management of current lease and maintenance agreements and code invoices in a timely manner to avoid late charges. Prepares weekly work schedules for department, verifies hours worked, and inform department management of upcoming vacations. Serves as vendor contact for issues needing outside resolution. Provides Status Reports to department management. Determines whether to request hardware or software support and/or repair. Negotiation and mediation skills required to maintain project timelines, service levels and to settle disputes. Determine degree of coaching or recognition to manage personnel performance. DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS: PHYSICAL AND MENTAL: Must present a well groomed appearance. Ability to sit at desk for 8 hour shift with breaks. Ability to lift, bend, stoop, twist, kneel, crouch, push and pull when necessary. Ability to respond to visual and aural cues. WORK ENVIRONMENT: Ability to tolerate areas containing bright lights and dust. Must be able to work at fast pace and in stressful situations. Ability to maneuver throughout various areas of the casino and hotel. CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY. Louisiana-Bossier City-Horseshoe Bossier City Regular

Keywords: Caesars Entertainment, Bossier City , MARKET ENGINEER II( IT TECH/ENGINEER), Engineering , Bossier City, Louisiana

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