Patient Care Coordinator
Company: CSI Pharmacy
Location: Nash
Posted on: May 9, 2024
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Job Description:
SUMMARYThe Patient Care Coordinator provides new and existing
patients with the best possible customer service in relation to
their drug prescriptions, clinical services, billing inquiries,
delivery scheduling, patients' suggestions, and
complaints.ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the
following. Other duties may be assigned as necessary.--- Records
and processes orders and/or inquiries received by fax, mail,
telephone, and/or through patient direct contact.--- Provides
timely response to patients' inquiries by telephone and/or email,
consistent with service and quality standards.--- Receives inbound
and outbound calls to patients or MD Offices regarding orders for
medications, pharmacy services and all other inquiries.---
Coordinates patient care by scheduling orders, communicating
information to the patient regarding shipments, assessing supply
needs, verifying patient and payment information, notifying the
pharmacist of issues or changes in the patient's condition.---
Provides correct information or directs the call to the appropriate
team member or department while maintaininga high level of
professionalism.--- Ensures that good patients' relations are
maintained, and patients' claims and complaints are resolved fairly
and effectively.--- Contacts the pharmacists to alert them of any
changes in patient's condition, compliance issues due to patient
not taking medication or side effects, or to transfer a patient
directly to pharmacist for counseling.--- Complete all additional
special handling duties as assigned including but not limited to
drug shipment notifications and Adverse Drug Event Reports.---
Complete other stages of the order process as assigned including
but not limited to scanning prescriptions, Image Indexing, Pre-QA,
Intake Prep, and work issues.--- Documents information received
from calls and provides notification of any urgent orders, shipping
related issues and any errors, complaints or compliments to the
appropriate party or system.------ Performs other related duties as
assigned or requested.--- Provides high quality services to the
home-care patient and the home-care referral source.---
Consistently represents the company in a professional manner.---
Maintain effective working relationship and cooperate with all
personnel in the Company.--- Adheres to the Company's compliance
requirements as stated in the policy and procedure manual and all
other related policies.--- Perform other duties and
responsibilities as assigned.QUALIFICATION REQUIREMENTSTo perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.--- Provide the
highest level of professionalism, responsiveness, and communication
in order to build and maintain the maximum customer base
possible.--- Must possess the ability to multi-task and frequently
change direction.--- Must have and maintain a valid driver's
license, maintain automobile insurance coverage, and have access to
a reliable automobile.COMPETENCIES--- Analytical - Uses intuition
and experience to complement data.--- Problem Solving - Identifies
and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well
in group problem solving situations; Uses reason even when dealing
with emotional topics.--- Technical Skills - Strives to
continuously build knowledge and skills, Shares expertise with
others.--- Customer Service - Manages difficult or emotional
customer situations; Responds promptly to customer needs; Solicits
customer feedback to improve service; Responds to requests for
service and assistance.--- Interpersonal Skills - Focuses on
solving conflict, not blaming; Maintains confidentiality; Listens
to others without interrupting; Keeps emotions under control;
Remains open to others' ideas and tries new things.--- Oral
Communication - Speaks clearly and persuasively in positive or
negative situations; Listens and gets clarification; Responds well
to questions.--- Written Communication - Writes clearly and
informatively; Able to read and interpret written information.---
Teamwork - Exhibits objectivity and openness to others' views;
Gives and welcomes feedback; Contributes to building a positive
team spirit.--- Business Acumen - Conserves organizational
resources.--- Diversity - Demonstrates knowledge of EEOC policy;
Shows respect and sensitivity for cultural differences; Supports
affirmative action and respects diversity.--- Ethics - Treats
people with respect; Works with integrity and ethically; Upholds---
organizational values.--- Organizational Support - Follows policies
and procedures; Supports affirmative action and respects
diversity.--- Planning/Organizing - Uses time efficiently.---
Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration,
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.--- Quality -
Demonstrates accuracy and thoroughness; Looks for ways to improve
and promote quality; Monitors own work to ensure quality.--- Safety
and Security - Observes safety and security procedures; Reports
potentially unsafe conditions; Uses equipment and materials
properly.--- Adaptability - Able to deal with frequent change,
delays, or unexpected events.--- Attendance/Punctuality - Is
consistently at work and on time.--- Dependability - Follows
instructions, responds to management direction.--- Initiative -
Asks for and offers help when neededEDUCATION AND/OR EXPERIENCE---
Pharmacy Tech License required.--- Minimum two years medical or
pharmacy experience or equivalent experience.--- At least 1 year of
experience in call centerPHYSICAL DEMANDSThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee regularly is required to
stand, walk, sit, climb stairs, use hand to finger, handle or feel
objects, tools, or controls; and reach with hands and arms.The
employee frequently lifts and/or moves up to 20 pounds. Specific
vision abilities required by this job include close vision and the
ability to adjust focus.WORK ENVIRONMENTThe work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.This job generally operates in a clerical office setting.
This role routinely uses standard office equipment such as
computers, phones, photocopiers, filing cabinets, and fax machines.
While performing the duties of this position, the employee may
travel by automobile and be exposed to changing weather
conditions.COMMENTSThis description is intended to describe the
essential job functions, the general supplemental functions, and
the essential requirements for the performance of this job. It is
not an exhaustive list of all duties, responsibilities, and
requirements of a person so classified. Other functions may be
assigned, and management retains the right to add or change the
duties at any time.NOTICE: Successful completion of a drug screen
prior to employment is part of our background process, which
includes medical and recreational marijuana.By supplying your phone
number, you agree to receive communication via phone or text.By
submitting your application, you are confirming that you are
legally authorized to work in the United States.JR# JR238885
Keywords: CSI Pharmacy, Bossier City , Patient Care Coordinator, Other , Nash, Louisiana
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